Guest Service Agent - Steady Extra (Planet Hollywood LV)

As a Guest Service Agent, you will be responsible for completing arrival and departure transactions for guests checking in/out of the hotel

• Process check-in and check-out transactions for guests 
• Assist guests with questions about the city and property 
• Offer assistance with reservations for meals, shows, and other activities when appropriate.
• Assists with guest service recovery when possible 
• Always Maintains an Upbeat and Positive attitude 
• Responsible for being appraised for current events in hotel assisting guests 
• Acts a liaison on behalf of the guest to expedite guest requests 
• Maintains a professional and courteous attitude towards all guests (internal and external) 
• Anticipating guests' needs and guest expectations 
• Greets all guests with the proper introduction, and make them feel welcome; answer telephones promptly, with a pleasant voice; attends to all guest inquiries; maintains accuracy in cashiering; assists guests with problems, complaints or special needs; effectively generates reports according to shift; provides rate information for future or current dates; processes casino status changes on guest folios; attaches needed paperwork to all checked out folios; keeps stations neat and well stocked with supplies. 
   

• Must be 18 years of age or older
• Strong Interpersonal and communication skills. 
• Proficiency in a second language would be beneficial. 
• Self-starter with strong problem-solving ability 
• One year experience in front desk or guest service field
• 6 months experience in basic computer knowledge
•  Team Player
• Excellent oral and written communication in English
• Heavy telephone volume; must be able to tolerate secondary smoke; close knit environment, with constant co-worker involvement
• Must be able to complete several tasks at once with accuracy; 
• Must be able to stand for entire shift (an average 8 hour shift).

• Ability to follow directions. 

   

ADDITIONAL REQUIREMENTS

• Ability to perform reaching, stooping and/or crouching motions repeatedly 
• Must be able to communicate verbally 
• Must be able to stand for extended periods of time 
• Must be able to lift 25lbs.