Customer Service Representative (Level II)

Position Details:

Industry: Banking

Location: Plano, TX – 75024 & Fort Worth, TX – 76155

Job Title: Customer Service Representative (Level II)

Duration: 12+ Months (Could go beyond)

Job Description:

• Assists customers with questions or issues regarding their accounts received via phone and/or correspondence.
• Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures. 
• Uses computerized system for tracking, information gathering, and/or troubleshooting. 
• Requires advanced knowledge of the organization, products and/or services. 
• Must have good communication and problem-solving skills. 
• May research issues or transfer to a research function. 
• May involve cross selling or up selling of other financial products. 
• Handles customer calls with somewhat more complexity. 
• Generally has more than 1 year of experience.
  

To get further details or to apply for this position please contact:

Vishal Patel

vishal.npatel(at)collabera.com