Job Description

Purpose of the role

Facilitates and supports Agile teams by ensuring they follow Scrum principles. To remove obstacles, enhance team collaboration, and ensure smooth communication, enabling the team to focus on delivering high-quality, iterative results.  Facilitate Scrum events, promote continuous improvement, and act as a bridge between the team and external stakeholders.

Accountabilities

• Facilitate Events: Facilitate events, as needed, and ensure that all events take place and are positive, productive, and kept within the timebox

• Support Iteration Execution: Ensure quality of ceremony artefacts and continuous customer value through iteration execution, maintain backlog refinement, and iterate on stakeholder feedback

• Optimize Flow: Identify and facilitate the removal of conflict impacting team flow, utilizing metrics to empower the team to communicate effectively, making all work visible 

• Mitigate Risks: Identify and escalate risks to remove impediments and shield the Squad from interruptions

• Build High-Performing Teams: Foster and coach Agile Team attributes and continuous improvement, encourage stakeholder collaboration, deputise ‘in the moment leadership’, and drive high-performing team attributes

• Stakeholder Management: Facilitate stakeholder collaboration (e.g., business stakeholders, product teams, vendors) and build trust with stakeholders

• Governance and Reporting: Ensure data quality and provide representation at required governance forums, if applicable

Join us as a Scrum Master, where you will play a key role in enabling high-performing teams to deliver strategic technology and business outcomes. You will act as a servant leader, fostering an agile mindset, removing impediments, and supporting teams to continuously improve in complex delivery environments.

The role will include; facilitating agile ceremonies and ensuring effective team collaboration, proactively identifying and resolving impediments that impact delivery across teams and functions, and coaching teams and stakeholders to embed agile principles, improve ways of working, and drive successful outcomes.

To be successful as a Scrum Master, you should have:
• Adaptability and servant leadership, acting as a high-agency leader who enables and supports teams rather than directing tasks
• Strong systemic problem-solving skills, with the ability to identify and remove organisational, technical, and cross-team impediments
• Proven experience in strategic coaching, mentoring, and advanced facilitation, including conflict resolution

Some other highly valued skills may include:
• Experience delivering change within complex payments processing environments
• High emotional intelligence, with the ability to build trust, create a safe team environment, and motivate individuals
• Certified Scrum Master qualification