Intern-College - Customer Revenue
Job Description
We are engineers, high line workers, power plant managers, accountants, electricians, project coordinators, risk analysts, customer service operators, community representatives, safety and security specialists, communicators, human resources partners, information technology technicians and much, much more. We are 3,500 people committed to enhancing the lives of the communities we serve. Together, we are powering the growth and success of our community progress every day!
Pay Grade
Temporary
Position Summary
The CPS Energy Internship Program is designed to meet the industry’s rapidly changing workforce needs by providing local San Antonio college students with public utility career experience. Through the internship program students are paired with a mentor to acquire meaningful hands-on experience that expands their understanding of how the industry works and exposes them to essential skills they must acquire or develop to be successful. The internship is not only meant for the intern to learn how to perform, but to also understand the rationale behind the strategies that are being used.
The Customer Revenue intern helps analyze customer billing and payment issues by gathering information, identifying patterns, and summarizing findings for management. They collaborate with crossfunctional groups to understand billing processes and contribute to processimprovement discussions. This role strengthens analytical, communication, and operational skills while providing handson experience in a business environment.
Fall 2026 Internship Cohort
Application deadline: 6/19/2026
Location: CPS Energy headquarters 500 McCullough Ave., San Antonio, TX 78215
Current college transcript is required for the application*
Tasks and Responsibilities
- Analyze trends in billing and payment data to help identify root causes of customer issues.
- Assist with troubleshooting system failures by reviewing logs, account data, and field notes.
- Use historical data to support estimates for account adjustments or accrual reporting.
- Research escalated customer issues and prepare summaries for management.
- Conduct account analysis across residential, commercial, and municipal customers using enterprise systems.
- Support audit activities by preparing draft schedules and gathering RFI documentation.
- Translate complex billing concepts into clear explanations for internal stakeholders.
- Assist with reconciliations involving customer accounts, vendor invoices, and general ledger items.
- Help coordinate customer messaging by supporting the notification platform and verifying data accuracy.
- Participate in cross‑functional improvement work using methods like root‑cause analysis or continuous‑improvement tools.
Minimum Skills
Minimum Knowledge and Abilities
Preferred Qualifications
- Foundational analytical skills
- Experience with spreadsheets or data tools
- Strong written and verbal communication
- Interest in finance, accounting, or operations
- Ability to learn enterprise systems quickly
Competencies
Minimum Education
Required Certifications
Working Environment
Physical Demands
CPS Energy does not discriminate against applicants or employees. CPS Energy is committed to providing equal opportunity in all of its employment practices, including selection, hiring, promotion, transfers and compensation, to all qualified applicants and employees without regard to race, religion, color, sex, sexual orientation, gender identity, national origin, citizenship status, veteran status, pregnancy, age, disability, genetic information or any other protected status. CPS Energy will comply with all laws and regulations.