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Job Description
Responsibilities:
- Responsible for management of the unit and performance of all employees
- Manage the group and deliver the goals and metrics of each
- Serve as primary client and UGS contact
- Other responsibilities include operations management, team performance management, client management, performance metrics, mentoring and special projects
- Bachelor's degree, any field
- Experience as BPO Account/ Operations Manager for at least 2 years
- Must have at least 2 years BPO experience in Financial Programs
- Managerial experience of teams greater than 40 FTE
- Excellent interpersonal and leadership skills.
- Excellent written and verbal communication skills.
- Strong planning, change management and organizational skills.
- Demonstrate ability to solve problems, achieve results and foster strong customer service orientation.
- High degree of initiative, team building and dedication to effective positive change.
- Willing to work on any shift schedule especially graveyard
- Willing to work in Cagayan De Oro