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EPO

Lead Response Officer (Overnight) - Protective Services - Enterprise Physical Operations

Washington University Medical CampusPosted Yesterday
Full-timeonsite

Job Description

Scheduled Hours

40

Position Summary

The Enterprise Physical Operations, Infrastructure, Capital Programs & Real Estate (EPO) department at WashU provides integrated operational, infrastructure, planning, and facility services that support the university’s mission of excellence in education, research, patient care, and community engagement.

Guided by our PRIDE+ Core Values of Professionalism & Planning, Respect & Responsibility, Integrity & Integration, Dedication & Delivery, Excellence & Enterprise Alignment, and Accountability & Stewardship, EPO fosters a culture centered on collaboration, strategic partnership, innovation, accountability, and service excellence across the university enterprise.

EPO manages and supports 28 million gross square feet across 235+ buildings and associated infrastructure systems, encompassing academic, research, clinical, residential, administrative, and support facilities across the university’s campuses and operations. Our teams provide strategic leadership and operational expertise in facility management, infrastructure services, capital project delivery, real estate operations, planning, sustainability, engineering, maintenance, environmental services, public safety support, and enterprise operational services.

EPO creates and maintains safe, innovative, efficient, mission-driven environments that support our students, faculty, staff, patients, researchers, and community partners.

For additional information and to hear directly from members of our team, please visit: https://facilities.med.wustl.edu/Careers

Serves as the primary first responder to all life safety and protection of property, emergency and non-emergency incidents on campus. Includes rendering emergency medical assistance or general first aid. Enforces university policies and procedures and criminal law. May be assigned to vehicle, bike or foot patrol. Must be prepared to deal with a variety of complex and ever-changing situations (crisis intervention, apprehension of criminal suspects, serious injuries, et al), make quick decisions, and take action. Needs to be able to utilize a variety of tools and techniques to resolve situations and accurately and thoroughly record information for the official University record. Performs all duties of a Response Officer II, as outlined above, and serves as an informal leader and mentor.

Job Description

Primary Duties & Responsibilities:

  • Responds to or reacts to emergency and non-emergency incidents (medical, law enforcement, injury/accident, et al) on campus. When not on assignment, patrols the University properties. Takes action or makes a note for follow-up on any safety and security issues. Provides Emergency Management support during large-scale incidents.     
  • Receives/compiles information for incident reports and conducts initial and follow-up investigations, as assigned. May be seconded to the investigations section for special assignments. 
  • Provides necessary follow-up (transports to medical facility, notifies proper authorities and undertakes any other necessary coordination) for faculty, staff, students and visitors after immediate resolution of an incident. Apprehends criminal suspects for on-view or reported criminal activity. 
  • May serve as a Field Training Officer or instructor. Fulfills informal leadership duties in the absence of supervisors and managers.    
  • Conducts building checks, checking access control devices, door locks, and proactively looking for any possible safety or security hazard. Uses problem-solving skills to resolve issues found during building checks.  
  • Assist Medical Center personnel and visitors with directions and provides escorts when requested. Partners with customers in assigned geographical areas and assists them in resolving multi-department issues. 
  • Takes possession of found property, attempting to locate the owner, and securing property according to established procedure. 
  • Enforces parking regulations and provides support to the Transportation Office as needed. 
  • Performs other duties as assigned.

Working Conditions:
Job Location/Working Conditions

  • Requires extensive safety training.
  • Exposure to blood-borne pathogens.
  • Exposure to chemicals.
  • On-Call.
  • Requires protective devices.
  • Dust, dirt, grease, or other disagreeable elements.
  • Exposure to animals.
  • Patient care setting.
  • Alternative work schedule as regular part of job (on-call, shifts, evenings, weekends).


Physical Effort

  • Typically sitting at desk or table.
  • Typically standing or walking.
  • Typically running and climbing.
  • Typically bending, crouching, stooping.
  • Repetitive wrist, hand, or finger movement.
  • Using tools requiring high dexterity.
  • Occasional lifting (25 – 50 lbs).
  • Ability to move to on and off-campus locations.


Equipment

  • Office equipment.
  • Simple hand tools.
  • Other: personal weapons and protective devices.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:

Associate degree or combination of education and experience may substitute for minimum education.


Certifications/Professional Licenses:

The list below may include all acceptable certifications, professional licenses and issuers. More than one credential, certification or professional license may be required depending on the role.

St. Louis Metropolitan Security License - St. Louis City/St. Louis County, St. Louis Metropolitan Security License - within 30 days of hire - St. Louis City/St. Louis County


Work Experience:

Armed Officer In An Academic Environment Or Civilian/Military Police Setting (1 Year)


Skills:

Not Applicable


Driver's License:

A Class E (MO) or Class D (IL) license and a good driving record are required for this position.

More About This Job

Required Qualifications:

  • Ability to obtain and maintain a St. Louis Metropolitan Security License within 30 days of hire.
  • In order to obtain this St. Louis Metropolitan Security License, one must meet the basic licensing requirements for the Security Officer licensing category which specifies that individuals must be at least 21 years of age (https://slmpd.org/privatesecurity/).
  • Must obtain and maintain a Missouri Class E or Illinois Class D Driver’s license within 30 days of hire.

    Preferred Qualifications

    Education:

    Bachelor's degree - Criminal Justice


    Certifications/Professional Licenses:

    Crisis Intervention Team (CIT) - CIT International, Emergency Medical Technician - Basic (EMT-B) - Missouri Department of Health & Senior Services


    Work Experience:

    Armed Security Officer In A Professional Security Organization (3 Years)

    Skills:

    Computer Literacy, Customer Service, Incident Reporting, Incident Response Management, Law Enforcement, Military Training, Oral Communications, Organizational Commitment, Professional Integrity, Strive for Excellence, Teamwork, Working Independently, Written Communication

    Grade

    G10-H

    Salary Range

    $25.47 - $39.49 / Hourly

    The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

    Questions

    For frequently asked questions about the application process, please refer to our External Applicant FAQ.

    Accommodation

    If you are unable to use our online application system and would like an accommodation, please email [email protected] or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

    All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

    Pre-Employment Screening

    All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

    Benefits Statement

    Personal

    • Up to 22 days of vacation, 10 recognized holidays, and sick time.

    • Competitive health insurance packages with priority appointments and lower copays/coinsurance.

    • Take advantage of our free Metro transit U-Pass for eligible employees.

    • WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

    Wellness

    • Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

    Family

    • We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.

    • WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

    For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

    EEO Statement

    Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.

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    Lead Response Officer (Overnight) - Protective Services - Enterprise Physical Operations at EPO | Renata