Why work for Nebraska Methodist Health System?
At Nebraska Methodist Health System, we focus on providing exceptional care to the communities we serve and people we employ. We call it The Meaning of Care – a culture that has and will continue to set us apart. It’s helping families grow by making each delivery special, conveying a difficult diagnosis with a compassionate touch, going above and beyond for a patient’s needs, or giving a high five when a patient beats a disease or conquers a personal health challenge. We offer competitive pay, excellent benefits and a great work environment where all employees are valued! Most importantly, our employees are part of a team that makes a real difference in the communities we live and work in.

Job Summary:

Location: Methodist Hospital
Address: 8303 Dodge St. - Omaha, NE

Work Schedule: Mon-Fri 1:30pm to 10pm

The Security Control Room Operator is responsible for monitoring security control room monitors and dispatching security officers for all Health Care facilities.

Responsibilities:

Essential Job Functions

1. Monitors CCTV system across multiple Health System facilities utilizing sophisticated software. Assists Security staff by controlling numerous and various camera types to track suspicious or inappropriate behavior. Reports observations and updates to patrol officers to ensure a safe and secure environment for patients, visitors, and staff.

2. Monitors all security department communications by responding to all incoming calls via Phone System, Intercom, and Digital radio to ensure rapid response is available to requesting parties. Follows proper radio etiquette by utilizing proper call signs and ensuring professional communication protocols are followed.

3. Utilizes data entry skills by typing required data into the computer software as the information comes in and categorizes call types for multiple facilities and locations across the health system. Queries callers for additional information to ensure they have all information needed to ensure proper response.

4. Dispatches Security officers utilizing computer software and digital radio or other forms of communication as appropriate. Updates officer status as they progress through tasks.  Ensures officer safety by monitoring locations, destination and other involved parties

5. Immediately responds to all alarms that are enunciated in the control room. Dispatches security officers to ensure hazards are investigated. Follows scripted procedures to ensure all required persons or departments are notified. Some alarms will require the dispatcher make an overhead page to the affected facility.

6. Utilizes electronic access programs to monitor doors at restricted areas, Assigning Temporary, Contractor, vendor and volunteer ID badges.  Producing photo identification cards while supporting the organization's security posture and controlled access to restricted areas policies.

7. Must be able to learn and uphold the policies and legal aspects of the job. To include HIPPA rules and regulations, Incident command, Fire Codes, Safety practices, Emergency response and various code types.

8. Upholds Methodist Health System core values. Demonstrates the ability to foster a cooperative work environment by working well with others and fully understanding the diversity of those we work with by displaying a positive attitude at all times.

9. Is able to maintain a professional and customer centric composure in difficult or challenging situations. This will include critical thinking, problem solving and decision making skills.

Schedule:

Mon-Fri 1:30pm to 10pm

Job Description:

Job Requirements

Education

• High School Diploma or General Educational Development (G.E.D.) preferred.

Experience

• 6 months security experience preferred.
• 6 months security CCTV experience preferred.
• 6 months radio dispatching experience preferred.

License/Certifications

• Successful completion of background check required.
• Attend Integrated Services New Employee Orientation required.
• Successfully complete NIMS 100, 200, and 700 courses for Healthcare required.

Skills/Knowledge/Abilities

• Basic computer skills including knowledge of Microsoft Office, Word, and Excel.
• Strong verbal communication skills for positive interaction with staff and customers.
• Strong written communication skills to produce detailed incident reports.
• Able to read, write, and comprehend various written reports and documents.
• Ability to multitask.
• Skilled in the operation of CCTV and related security equipment.

Physical Requirements

Weight Demands

• Light Work - Exerting up to 20 pounds of force.

Physical Activity

• Not necessary for the position (0%):
  • Climbing
  • Crawling
  • Kneeling
• Occasionally Performed (1%-33%):
  • Balancing
  • Carrying
  • Crouching
  • Distinguish colors
  • Lifting
  • Pulling/Pushing
  • Standing
  • Stooping/bending
  • Twisting
  • Walking
• Frequently Performed (34%-66%):
  • Grasping
  • Keyboarding/typing
  • Reaching
  • Repetitive Motions
  • Sitting
  • Speaking/talking
• Constantly Performed (67%-100%):
  • Hearing
  • Seeing/Visual

Job Hazards

• Not Related:
  • Chemical agents (Toxic, Corrosive, Flammable, Latex)
  • Biological agents (primary air born and blood born viruses) (Jobs with Patient contact) (BBF)
  • Physical hazards (noise, temperature, lighting, wet floors, outdoors, sharps) (more than ordinary office environment)
  • Equipment/Machinery/Tools
  • Explosives (pressurized gas)
  • Electrical Shock/Static
  • Radiation Alpha, Beta and Gamma (particles such as X-ray, Cat Scan, Gamma Knife, etc.)
  • Radiation Non-Ionizing (Ultraviolet, visible light, infrared and microwaves that causes injuries to tissue or thermal or photochemical means)
  • Mechanical moving parts/vibrations
• Note: Safety Officer can assist with identification of job hazards.

About Methodist:

Nebraska Methodist Health System is made up of four hospitals in Nebraska and southwest Iowa, more than 30 clinic locations, a nursing and allied health college, and a medical supply distributorship and central laundry facility. From the day Methodist Hospital was chartered in 1891, service to our communities has been a top priority. Financial assistance, health education, outreach to our diverse communities and populations, and other community benefit activities have always been central to our mission.

Nebraska Methodist Health System is an Affirmative Action/Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other classification protected by Federal, state or local law.