Job Description
Are you passionate about empowering people and building high-performing teams from day one? Impel is looking for an Enablement Manager to design and deliver world-class onboarding and training programs for our Dealer Performance Management team. You'll be the driving force behind getting new hires — Performance Managers, Performance Engineers, and Customer Success Support Agents — up to speed quickly and setting them up for long-term success.
This is a highly collaborative, high-impact role at the intersection of training, operations, and technology. You'll work closely with team leaders, Field Trainers, and cross-functional partners in marketing, product, and operations to build a culture of continuous learning and excellence.
What You'll Do
Onboarding & Ramp-Up
- Design and execute comprehensive onboarding programs that introduce Impel values, tools, and best practices to new hires.
- Ensure every team member is set up for success from day one and develops a lasting "day-one mentality" as they ramp to full productivity.
- Oversee system setup, user administration, software configuration, dashboards, integrations, health scores, and reporting for new employees.
Training Delivery
- Train new hires on key platforms including Salesforce, Tableau, Confluence, ADP, and Slack — ensuring they can extract meaningful insights and apply them in their day-to-day work.
- Lead virtual product training for dealerships via webinars and one-on-one coaching sessions, as well as business reviews using customer-centric best practices.
- Introduce the Challenger mindset — guiding team members on how to develop data-driven recommendations and present insights to stakeholders in compelling, actionable ways.
Collaboration & Continuous Improvement
- Partner closely with Dealer Performance Team leaders, Field Trainers, and cross-functional teams to keep training programs aligned with business goals.
- Demonstrate how to leverage reports and data to identify risks, predict churn, and surface opportunities for customer retention and growth.