Manager Order Fulfillment - EM South

Purpose & Overall Relevance for the Organization:

The Order Book Fulfillment Manager is responsible for managing & executing order book for customers by coordinating / matching supply and demand within the supply chain and ensuring orders are fulfilled on time & in full across Wholesale, DPC, Franchise, ecom. & Own Retail channels.

Key Responsibilities:

• Assume responsibility of matching availability (supply) with sales orders against commercial requirements.
• Coordinate with Sales Team & Customers Service Team to ensure day to day operations for Order book execution is smooth.
• Manage pre-season & in-season delivery plans to ensure order book is executed on time, considering warehouse capacity utilization & constraints.

• Enable EM South market in meeting their financial and operational objectives while supporting market commercial strategies, optimizing supply and continuously improving operational performance through driving end-to-end supply chain integration with areas and global functions.

• Work closely on Campaign Launches by coordinating within  SCM , Business Units, Sales Team & Customer Service Team to ensure on time deliveries to the markets.
• Forecast planning and coordination with the warehouse team to ensure that pick/pack priorities are executed as planned.
• Participating and supporting in cross-functional S&OP meetings, when necessary, manage interfaces between SCM, sales and finance, considering all requirements of all involved parties.
• Maintain order fulfillment KPIs
• Support process enhancements, change requests, and testing activities within the S/4HANA system.
• Provide training and support to order fulfilment  teams on system processes and best practices. Support line manager to drive implementation of strategic initiatives, projects etc.

Key Relationships:  

• Sales Team, Customers service, Retail Team, Brand team
• Finance
• Purchasing, Inbound, DC Operations

Knowledge Skills and Abilities:

• Deep understanding and management experience in operational supply chain process environment, understanding business requirements and capabilities needed.
• Strong working knowledge of ERP, preferably SAP.
• Good interpersonal and communication skills to interact effectively and efficiently on different layers of the organization.
• Experience in team management.
• Ability to accept and meet critical deadlines with good planning and organization skills.
• Advanced knowledge of Excel/ Power point
• Able to work under pressure and manage deadlines.
• Strong leadership and experience in team management
• Demonstrating initiative and result oriented

Requisite Education and Experience / Minimum Qualifications:   

• University degree or Diploma with emphasis on the area of finance, business, logistics, planning, Supply Chain, information systems, or operations
• Minimum 7-10 years of experience working in a supply chain environment
• Fluent in English (oral and in writing)