Patient Access Supervisor, Baptist Silverleaf

Baptist Silverleaf is currently hiring for a Full-Time Patient Access Supervisor to join our team here in the Jacksonville, FL area.

Shift Details: Monday - Friday, 9:00am - 5:30pm

Patient Access Supervisor, Job Responsibilities:

• Accurately register all patients and update demographic and insurance information for maintenance of accurate information.

• Utilization of multiple systems and interfaces

• Cross-Trained in order to work in multiple patient access areas.

• Maintains service excellence to patients and visitors for face-to-face and telephonic encounters.

• Contributes to PAS Goals as defined annually 

• Possesses a strong understanding and able to explain State and Federal regulations including EMTALA, AHCA, and JCAHO.

• Maintains a professional relationship with all clinical and non-clinical team members including peer leaders in other departments.

• Able to articulate compliance documentation and ensure completion of required patient consent forms.

• Maintains patient privacy in accordance with HIPAA guidelines.

• Assists in the On-Call rotation for the assigned area including staffing as needed.

• Provides daily leadership to the assigned department in coordination with the PAS Manager.

Experience Requirements:

• 1-2 years Customer Service Experience Required

• 1-2 years Healthcare experience required

• 1-2 years Insurance experience required

Education & Credential Requirements: 

• High School Diploma Required 

• CRCS and/or CHAA at least 1 within 90 days of hire.