Revenue Operations Manager

The Role  We are looking for a Revenue Operations Manager who is equal parts analyst, architect, and operator. This is not a reporting role; it is a revenue infrastructure role. You will own the processes and data that allow our North American commercial teams to forecast accurately, plan effectively, and execute at scale.  You will sit at the intersection of Sales, Finance and Logistics, supported by the Data Team, translating commercial strategy into operational reality. If you are energized by turning ambiguous problems into clean processes, and by making the numbers tell a story that drives decisions, this role was built for you.  What You Will Own  Forecasting & Pipeline Integrity  Own and continuously improve SMART's revenue forecasting methodology across all segments   Build and maintain weekly forecast cadences with Sales leadership, establishing a single source of truth across CRM, Finance, and executive reporting  Identify pipeline health issues — coverage gaps, stage progression anomalies, conversion drop-offs — before they become forecast misses  Monitor and Action leading indicator frameworks (MQL-to-SAL conversion, pipeline velocity, win rate by segment) that give leadership early warning on revenue trajectory   Deliver actionable insights on bookings, renewals, churn, and upsell/cross-sell performance.  Sales & Operations Planning (S&OP)  Lead weekly and quarterly S&OP cycles, aligning revenue, capacity, and resource plans across Sales, Marketing, and Finance  Build demand plans that integrate marketing pipeline contribution, Software renewal/Hardware refresh cycle projections, and new logo targets into a coherent revenue model  Partner with FP&A to translate operational forecasts into financial planning inputs, ensuring commercial and financial views are aligned  Drive accountability to plan through structured operating reviews with clear variance analysis and corrective action tracking  Revenue Infrastructure & Process  Support the end-to-end revenue process design, from lead routing and territory assignment through opportunity management, renewal workflows, and closed-loop reporting  Ensure CRM is a trusted system of record helping drive adoption, data quality standards, and process compliance across the sales organization  Help maintain dashboards and reporting frameworks that give Sales and executive leadership real-time visibility into the metrics that matter  Go-to-Market Enablement  Support quota setting, territory design, and capacity planning for each fiscal year, in partnership with Sales leadership and Finance  Build and maintain sales compensation plan documentation and assist with commission calculation accuracy in partnership with HR and Finance  Drive Quarterly Business Review cadence and content quality — supporting the operational QBR inputs that make business reviews meaningful rather than performative  Partner with Enablement on onboarding and ramp modelling for new North America hires, ensuring productivity timelines are grounded in data  What We Are Looking For  Experience  5+ years in Revenue Operations, Sales Operations, or a closely related function — ideally in a B2B Technology manufacturing industry with SaaS environment  Demonstrated ownership of a forecasting process — you have run the cadence, and defended the number to a CFO  Hands-on experience running or meaningfully contributing to an S&OP or integrated business planning process  Strong CRM proficiency  Experience working across multiple revenue segments (new logo, renewal/expansion, channel) is strongly preferred  Capabilities  Exceptional analytical rigor — you are comfortable in Excel or BI tools building models from scratch, and you know the difference between a metric that measures activity and one that predicts outcomes  Clear, concise communicator — you can translate a complex data story into a crisp executive narrative, and you are equally comfortable presenting to a VP of Sales or a CRO  Process-oriented without being bureaucratic — you design systems that people actually use, because you understand that adoption is part of the design  Commercially curious — you care about why the revenue is moving, not just that it is  Comfortable operating with ambiguity and competing priorities in a fast-moving environment  Nice to Have  Experience with MS Dynamics CRM  Familiarity with channel and partner revenue models  Background supporting both hardware and recurring software revenue streams  Experience supporting an international sales organization across multiple time zones  Why This Role, Why Now  SMART is building the operational infrastructure to support the next phase of its growth — scaling ARR, expanding into new verticals, and professionalizing the revenue engine across North America and International markets. This role will have real influence on how that infrastructure is built. You will not be inheriting a finished system — you will be a key architect of it.  You will work closely with senior Sales leadership, Finance, and Operations, with direct visibility into the strategic decisions shaping the business.  Location & Ways of Working  Preference would be for this role to be based in Calgary, AB at SMART's global headquarters, but alternative locations will be considered in US or Canada. We offer a hybrid working model with meaningful in-office collaboration.