Operations Coordinator
Job Description
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Job Description:
Ensure all shipments are efficiently processed, recovered and dispatched in accordance with customer requirements.
Main Duties and Responsibilities
- Processing of Import shipments in coordination with our forwarding agents and customs clearance agents
- Processing of export shipments sent within the UPS network
- Coordination of pick-ups and deliveries within Switzerland and surrounding countries in cooperation with Marken subcontractors as well as scheduling of own drivers
- Performing all shipment activities of shipments within Switzerland and surrounding foreign countries, such as monitoring pick-ups and deliveries, confirming arrivals and departures of import and export shipments (air freight as well as UPS network), correct shipment handling and in case of delays and/or deviations, coordination and implementation of corrective and/or immediate remedial actions
- Performing all post-delivery activities, such as checking the return of reusable boxes and data recorders after delivery, as well as archiving transport documents.
- Handling of internal Marken cost requests as well as invoice control of Marken subcontractors
- Daily communication and correspondence with partners in Switzerland and abroad as well as other Marken offices via email, telephone and Slack
- Supporting the Operations Supervisor in dealing with operational concerns
- Analysis of repetitive operational problems and the development of possible service solutions in cooperation with the respective Department Supervisor and/or Line Manager.
- Initiate incident handling process and subsequent routing to QC with required Information.
General
- Adhere to all MARKEN Policies and SOPs at all times.
- Partake in all training sessions set forth by MARKEN.
- Actively participate in scheduled meetings to discuss services & operational performance and concerns.
- Undertake any other reasonable duties at the request of the Line Manager or Branch Manager.
Employee Type:
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