Job Description
Join Us in Shaping the Future of Health Care
At MVP Health Care, we’re on a mission to create a healthier future for everyone. That means embracing innovation, championing equity, and continuously improving how we serve our communities. Our team is powered by people who are curious, humble, and committed to making a difference—every interaction, every day. We’ve been putting people first for over 40 years, offering high-quality health plans across New York and Vermont and partnering with forward-thinking organizations to deliver more personalized, equitable, and accessible care. As a not-for-profit, we invest in what matters most: our customers, our communities, and our team.
What’s in it for you:
Growth opportunities to uplevel your career
A people-centric culture embracing and celebrating diverse perspectives, backgrounds, and experiences within our team
Competitive compensation and comprehensive benefits focused on well-being
An opportunity to shape the future of health care by joining a team recognized as a Best Place to Work For in the NY Capital District, one of the Best Companies to Work For in New York, and an Inclusive Workplace.
You’ll contribute to our humble pursuit of excellence by bringing curiosity to spark innovation, humility to collaborate as a team, and a deep commitment to being the difference for our customers. Your role will reflect our shared goal of enhancing health care delivery and building healthier, more vibrant communities.
About the Opportunity
As a Clinical Appeals RN, you play a vital role in ensuring fair, accurate, and timely review of healthcare service and coverage denials. In this position, you will evaluate appeal cases by analyzing medical records and clinical documentation, applying evidence-based guidelines, and determining medical necessity with a balanced, unbiased approach. You will collaborate closely with Medical Directors, Utilization Management, and Case Management teams to support informed decision-making and ensure alignment with organizational policies and regulatory standards. This role is critical in maintaining compliance with state and federal requirements while upholding the integrity of the appeals process.
The ideal candidate brings strong clinical expertise, attention to detail, and the ability to manage multiple cases in a fast-paced environment. Your work directly impacts member satisfaction, strengthens stakeholder trust, and contributes to continuous process improvement through trend analysis and insights.
Qualifications you’ll bring:
- Active, unrestricted RN license in good standing
- Graduate of an Accredited nursing program required (BSN preferred)
- Minimum 3-5 years of clinical nursing experience
- Strong knowledge of medical terminology, healthcare procedures, and clinical guidelines.
- Previous experience in clinical appeals, utilization management or managed care and LTSS is highly desirable
- Ability to interpret clinical documentation and apply evidence-based guidelines
- Exceptional customer service skills and ability to handle difficult situations with empathy and professionalism
- Strong attention to detail and ability to manage multiple tasks simultaneously
- Ability to work independently and as part of a team in a fast-paced environment
Your key responsibilities:
- Evaluate denied service authorizations and claims for medical necessity, appropriateness and compliance with clinical criteria
- Review and analyze medical records and clinical supporting documentation, making recommendations as to whether the denial should be overturned
- Collaborate with MVP Medical Directors, Utilization Management and Case Management to ensure alignment with MVP’s medical policies
- Using clinical judgment, present clinical rationale/recommendation to MVP Medical Directors and external consultants for review and determination
- Ensure compliance with State and Federal regulations, including accreditation requirements (e.g.: CMS, Medicaid, NCQA).
- Maintain accurate and up-to-date records of appeals, including documentation of all communication in the department’s tracking system.
- Monitor and track status of appeals, ensuring cases are processed within specified timeframes.
- Identify opportunities for process improvement and contribute to the development and implementation of best practices.
- Stay updated on changes in regulations and guidelines to ensure compliance and provide accurate information to enrollees.
- Analyze appeal outcomes to identify trends, patterns, issues with denials, recommending process improvement
Where you’ll be:
Location: hybrid
Pay Transparency
MVP Health Care is committed to providing competitive employee compensation and benefits packages. The base pay range provided for this role reflects our good faith compensation estimate at the time of posting. MVP adheres to pay transparency nondiscrimination principles. Specific employment offers and associated compensation will be extended individually based on several factors, including but not limited to geographic location; relevant experience, education, and training; and the nature of and demand for the role.
We do not request current or historical salary information from candidates.
MVP's Inclusion Statement
At MVP Health Care, we believe creating healthier communities begins with nurturing a healthy workplace. As an organization, we strive to create space for individuals from diverse backgrounds and all walks of life to have a voice and thrive. Our shared curiosity and connectedness make us stronger, and our unique perspectives are catalysts for creativity and collaboration.
MVP is an equal opportunity employer and recruits, employs, trains, compensates, and promotes without discrimination based on race, color, creed, national origin, citizenship, ethnicity, ancestry, sex, gender identity, gender expression, religion, age, marital status, personal appearance, sexual orientation, family responsibilities, familial status, physical or mental disability, handicapping condition, medical condition, pregnancy status, predisposing genetic characteristics or information, domestic violence victim status, political affiliation, military or veteran status, Vietnam-era or special disabled Veteran or other legally protected classifications.
To support a safe, drug-free workplace, pre-employment criminal background checks and drug testing are part of our hiring process. If you require accommodations during the application process due to a disability, please contact our Talent team at [email protected].