Functional Team Manager - Social Housing

Lead a high-performing consultancy team and shape client success – join MRI Software as a Consultancy Team Manager!

Consultancy Team Manager – Professional Services

Join MRI Software as a Consultancy Team Manager and play a key leadership role in delivering high-quality implementation, transformation and advisory services across our Social Housing client base.

You’ll lead and develop a team of consultants, ensuring consistent delivery standards, strong client outcomes and high levels of engagement across all projects.

Working in close partnership with UK-based Professional Services leaders, you will be responsible for translating delivery priorities into high-quality execution locally – ensuring alignment to agreed approaches, standards and outcomes while providing strong on-the-ground leadership and support for your team.

Why you’ll love working with us:

• Real impact: Lead a team delivering solutions that support essential housing services and improve outcomes for clients and communities.
• Collaborative culture: Work across functions to drive alignment, consistency and shared success.
• Leadership opportunity: Shape, develop and grow a high-performing consultancy team.
• Innovation focus: Contribute to evolving delivery models, service offerings and best practice frameworks.

Key responsibilities:

• Team leadership and development:
  • Lead, coach and develop a team of consultants to deliver high-quality client outcomes.
  • Conduct regular performance reviews, set clear objectives and support ongoing professional development.
• Delivery oversight and quality:
  • Ensure consultancy engagements are delivered to agreed scope, time and budget.
  • Maintain high levels of client satisfaction and consistent delivery standards.
• Escalation and client management:
  • Act as the escalation point for consultancy-related issues, working collaboratively to resolve challenges.
  • Build and maintain strong client relationships, gathering feedback and ensuring services evolve to meet expectations.
• Resource planning and utilisation:
  • Monitor project pipelines and resource allocation, ensuring optimal utilisation and forward planning.
  • Collaborate with Project Management, Operations and PMO teams on scheduling, governance and reporting.
  • Work closely with UK-based Professional Services managers to align delivery priorities, ensuring consistent execution, standards and outcomes across all engagements.
• Continuous improvement and delivery excellence:
  • Drive a culture of continuous improvement across delivery practices, tools and templates.
  • Embed best practice frameworks to improve consistency and efficiency.
• Recruitment and capability development:
  • Support recruitment, onboarding and training of consultants.
  • Ensure team capability and capacity align with current and future business needs.
• Commercial and strategic contribution:
  • Contribute to forecasting, budgeting and performance tracking for the consultancy function.
  • Support development of new service offerings and go-to-market initiatives with Sales and Product teams.

Requirements:

• Proven experience managing consultancy or professional services teams within software or technology environments
• Strong understanding of software implementation and transformation delivery lifecycles.
• Experience in client-facing roles, delivering measurable outcomes and managing stakeholder expectations.
• Strong leadership and people management skills, with a track record of developing high-performing teams.
• Commercial awareness, with experience managing utilisation, forecasts and budgets.
• Excellent communication and stakeholder management skills across internal and external audiences.
• Organised and resilient, with the ability to manage competing priorities in a fast-paced environment.

We’re growing quickly and looking for people who want to make a real impact – both for our clients and within the team.

About Us

From the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you!  

Our people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can’t be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people.  

We believe MRI is more than just a workplace; it’s a connected community of people who truly feel they belong. Whether we’re investing in employee resource groups or providing tailored resources for each person to reach their full potential, we’re passionate about creating a work environment that makes you excited to show up every single day.  

At MRI, one of our core values is to strive to amaze.  From the intelligent solutions we create to the culture we cultivate, that’s our goal every day. Because that’s what industry leaders do. Whether you’re joining as a new Pride member or rejoining us after a short time away, your talent is vital to us, our partners and our clients. 

Amazing growth requires amazing employees. Are you up to the challenge?   

We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply. We’d love to hear from you!   

MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more. 

We believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself!