Associate Customer Sales & Support Center Application Engineer

As our new Associate Customer Sales & Support Center (CSSC) Application Engineer, you will be evaluating complex customer enquiries and providing expert technical assistance on product sizing, applications, and system solutions for commercial building projects across the APAC region. 

What you will be doing 

In this role, you'll create impact by delivering tailored engineering solutions that ensure our customers' commercial building systems perform reliably and meet the highest project specifications and standards. 

Your main responsibilities include: 

• Evaluate complex enquiries and provide technical assistance on product sizing, application, and system solutions, ensuring compliance with technical and commercial specifications 
• Interpret engineering drawings, schematic diagrams, and project specifications to evaluate technical requirement and recommended compliant product & system solutions 
• Deliver high-quality customer support across telephony, email, chat, and digital channels while meeting established Service Level Agreements 
• Support sales teams with tenders and project management by supplying detailed specifications, calculations, delivery timelines, and addressing operational concerns 
• Liaise with subcontractors and suppliers to obtain pricing and technical specifications aligned with tender requirements 
• Identify business opportunities and upsell potential, coordinating handovers to external sales teams 
• Manage and follow up on technical cases using standardized procedures, ensuring timely resolution and accurate customer data maintenance 
• This role will provide support to Commercial Building Segment (CBS) APAC English Cluster, facilitating smooth business operations and ensuring that all activities and offerings are closely aligned with the strategic objectives of the region 
• Support with ad hoc tasks defined by leadership.

 

What makes you a great fit 

You are a technically skilled professional with strong knowledge of commercial building systems, the ability to interpret engineering drawings and tender documents, and a customer-first mindset. We would also imagine that you have: 

• 2–5 years of experience in Technical Support or Customer Service, preferably in pumps or technical engineering environment. 
• Ability to read and interpret engineering drawings including plan layouts, schematic diagrams, and system flow diagrams 
• Knowledge of commercial building systems such as Heating, Ventilation, Airconditioning (HVAC), plumbing, firefighting, and water & wastewater supply systems 
• Knowledge of HVAC pumps and systems and /or HVAC part load calculation
• Ability to evaluate technical requirements and ensure solutions meet project specifications and compliance standards 

It is a plus if you also have: 

• Experience supporting the Singapore market or similar regulated environments 
• Familiarity with project specifications, tender documents, and regional compliance requirements 
• Experience with CRM tools and digital customer support platforms 

Why you will love working here 

Day to day, you can look forward to: 

• Annual bonuses, health insurance, retirement benefit, and a strong focus on well-being activities. 
• Three days' paid leave for volunteering in your community. 
• Access to on-demand training and learning sessions and carefully structured programmes to pursue personal and professional development opportunities. 

Are you ready to unlock possibilities at Grundfos? Apply today! 

To get to know us better, follow us on LinkedIn or visit grundfos.com