Senior Endpoints Engineer, macOS & JAMF
Job Description
At Thomson Reuters, our technology drives global markets and helps professionals around the world make decisions that matter. As the world's leading provider of intelligent information, we want your unique perspective to create the solutions that advance our business and your career.
About the Role:
In this opportunity as a Senior Endpoints Engineer, you will:
As a senior engineer focused on JAMF Pro and JAMF Connect at Thomson Reuters, you will drive how the Mac platform is architected, rolled out, operated, and supported. The work spans:
- End-to-end JAMF leadership: Leading JAMF Pro and JAMF Connect implementations from design through rollout to BAU, including pilot-to-global migration programs and controlled change.
- Mac authentication architecture: Defining and implementing Mac authentication strategy — Platform SSO, SSO, MFA, and identity integration with Entra ID or Okta.
- Enrollment, lifecycle, and automation: Designing enrollment workflows (ADE and re-enrollment), configuration profiles, compliance policies, patching, and self-service capabilities across the macOS fleet.
- Senior technical support: Acting as L3 escalation for complex macOS issues; developing support artifacts and coaching L1/L2 engineers and the HCL service desk partner to sustain BAU quality.
- Security and IAM partnership: Driving macOS endpoint hardening (FileVault, Gatekeeper, CIS benchmarks) and partnering with Security and IAM on conditional access and identity integration.
- ServiceNow and Service Desk integration: Building workflows between JAMF Pro and ServiceNow for request fulfilment and incident routing; contributing to Now Assist workflows for macOS.
About You:
You're a fit for the role of Senior Engineer if you have the following required qualifications.
- 6–10 years in endpoint engineering, with strong hands-on experience in JAMF Pro and JAMF Connect — non-negotiable.
- Advanced macOS enterprise management: MDM enrollment, configuration profiles, PPPC, kernel and system extension policies.
- Deep troubleshooting expertise, including L3 escalation for complex macOS issues across performance, identity, compliance, and platform behavior.
- Identity integration with Entra ID (Azure AD) or Okta — SSO, MFA, conditional access.
- Strong scripting and API experience — Bash, Python, or Swift for automation and remediation; hands-on with the JAMF Pro API for integrations and reporting.
- Proven delivery track record at scale — pilot-to-global rollouts and migration program execution.
- Strong communication and coaching skills for working across IT, Security, IAM, and L1/L2 support partners.
- Experience integrating Intune and JAMF in cross-platform endpoint estates.
- Hands-on experience with Platform SSO (PSSO) and password less authentication on macOS.
- Exposure to Nexthink for remote actions and endpoint analytics on macOS.
- Experience operating in regulated or compliance-driven environments.
- Relevant certifications — JAMF 200/300/400 or Apple Certified IT Professional.
#LI-VGA1
What’s in it For You?
Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
About Us
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.
Learn more on how to protect yourself from fraudulent job postings here.
More information about Thomson Reuters can be found on thomsonreuters.com.