Supervisor, Operations

Company description Zenith is one of Publicis Groupe’s largest media agencies, spanning 95 markets globally with US offices in New York, Burbank, Chicago, Atlanta and Detroit. For more than 30 years, we have been at the forefront of media, helping to evolve and reshape the industry. We are highly regarded as a true agency partner by many high-profile brands for our expertise across numerous categories and wide range of capabilities that are unparalleled in the industry. Clients hire us for our track record of excellence in strategic planning, investment, and measurement. We also have specialist offerings, including content, commerce, multicultural and future-proofed data capabilities. Overview Overview Zenith is seeking a highly organized, proactive, and solutions-oriented Supervisor, Project Management to create and orchestrate workflows across our Data Science, Audience Strategy, and Business Strategy pillars for the VM1 Verizon team. The ideal candidate is an experienced project architect who thrives in fast-paced environments, enjoys bringing structure to ambiguity, and can proactively identify process improvements that increase team effectiveness. While you do not need to be a data scientist or a media planning SME, you must possess the curiosity to understand high-level technical workflows (such as building ML models, automating reports, building dashboards, delivering insights) so you can confidently drive accountability and map realistic timelines. Responsibilities Proactive Account Coordination and Project Ownership End-to-End Tracking: Own and drive projects from intake through completion using Kanban-based tracking system to maintain clear timelines and accountability, while proactively monitoring health to identify and resolve risks, bottlenecks, and dependencies. Task Prioritization: Facilitate project prioritization conversations and help teams distinguish urgent versus other important work. Backlog Evaluation: Actively evaluate project backlogs to align cross-functional stakeholders on true priorities, shield the team from false urgencies, and ensure balanced delivery across data science and strategy pipelines. Communication & Operational Defense: Serve as the primary point of contact for internal and client communications. You will intercept and triage inbound requests, confirm receipt, verify if it is within or out of scope, establish immediate next steps, and mobilize the necessary stakeholders to prevent critical details from falling through the cracks, while owning the project lifecycle from initiation to final QA. Stakeholder Management & Accountability Communication Frameworks: Establish standardized communication frameworks to streamline cross-functional follow-ups and drive decision-making, ensuring critical details aren't lost in ad-hoc messaging. Cross-Functional Coordination: Serve as a central coordinator across cross-functional teams including Audience Strategy, Data Science, Business Strategy, Analytics, Epsilon, Media Strategy, and Investment teams. Milestone Tracking: Proactively follow up with stakeholders to ensure deliverables, reporting requirements, and project milestones are completed on schedule. Accountability: Drive accountability across teams by identifying overdue actions, escalating risks, and maintaining visibility into project progress. Asynchronous Project Visibility: Drive progress across multiple strategic pillars without needing to attend every meeting. Maintain full control and team accountability through clear, effective tracking systems. Process Improvement & Operational Excellence Deliverables Management: Manage recurring and ad hoc deliverables, reporting cadences, and audience platforms. Workflow Evaluation: Evaluate existing workflows and proactively identify opportunities to improve efficiency, communication, and project execution. Process Optimization: Design, manage and optimize scalable process workflows for cross-functional handoffs, establishing SOPs or repeatable agency playbooks and workflows for how our technical AI/ML data science teams hand off work to cross-functional teams. Governance Frameworks: Maintain governance frameworks that improve transparency, prioritization, and resource planning. Qualifications Experience: 3–5+ years of project or program management or client operations experience within a fast-paced media, marketing, or advertising agency environment. Operational Expertise: Proven success managing multiple concurrent workstreams with complex, data-driven components, and/or competing priorities. Strong background in agile frameworks or Kanban board design. Platform Literacy: Mastery of workflow tools like Planner, Asana, JIRA, Trello, or Smartsheet, and proficiency in Microsoft Office 365 as well as Google Workspace. Technical Appetite: High level of comfort working alongside teams building AI/ML models, dashboards, using tools like Databricks. Leadership Traits: Exceptional communication and "managing up" skills. Ability to maintain extreme attention to detail, enforce standard operating procedures (like project intake forms), and tactfully drive stakeholder accountability. Core Skills: Strong experience with project planning, prioritization, risk management, stakeholder communication, and process improvement. Certifications: Agile, PMP, Scrum, or similar project management certification preferred. Additional information Our Publicis Groupe motto “Viva La Différence” means we’re better together, and we believe that our differences make us stronger. It means we honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an organization. We are focused on fostering belonging and creating equitable & inclusive experiences for all talent. Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive. Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off. If you require accommodation or assistance with the application or onboarding process specifically, please contact [email protected]. All your information will be kept confidential according to EEO guidelines. Veterans Encouraged to Apply. Compensation Range: USD $75,050.00 - USD $120,159.00/Annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 8/2/2026.

Experience: 3–5+ years of project or program management or client operations experience within a fast-paced media, marketing, or advertising agency environment. Operational Expertise: Proven success managing multiple concurrent workstreams with complex, data-driven components, and/or competing priorities. Strong background in agile frameworks or Kanban board design. Platform Literacy: Mastery of workflow tools like Planner, Asana, JIRA, Trello, or Smartsheet, and proficiency in Microsoft Office 365 as well as Google Workspace. Technical Appetite: High level of comfort working alongside teams building AI/ML models, dashboards, using tools like Databricks. Leadership Traits: Exceptional communication and "managing up" skills. Ability to maintain extreme attention to detail, enforce standard operating procedures (like project intake forms), and tactfully drive stakeholder accountability. Core Skills: Strong experience with project planning, prioritization, risk management, stakeholder communication, and process improvement. Certifications: Agile, PMP, Scrum, or similar project management certification preferred.

Proactive Account Coordination and Project Ownership End-to-End Tracking: Own and drive projects from intake through completion using Kanban-based tracking system to maintain clear timelines and accountability, while proactively monitoring health to identify and resolve risks, bottlenecks, and dependencies. Task Prioritization: Facilitate project prioritization conversations and help teams distinguish urgent versus other important work. Backlog Evaluation: Actively evaluate project backlogs to align cross-functional stakeholders on true priorities, shield the team from false urgencies, and ensure balanced delivery across data science and strategy pipelines. Communication & Operational Defense: Serve as the primary point of contact for internal and client communications. You will intercept and triage inbound requests, confirm receipt, verify if it is within or out of scope, establish immediate next steps, and mobilize the necessary stakeholders to prevent critical details from falling through the cracks, while owning the project lifecycle from initiation to final QA. Stakeholder Management & Accountability Communication Frameworks: Establish standardized communication frameworks to streamline cross-functional follow-ups and drive decision-making, ensuring critical details aren't lost in ad-hoc messaging. Cross-Functional Coordination: Serve as a central coordinator across cross-functional teams including Audience Strategy, Data Science, Business Strategy, Analytics, Epsilon, Media Strategy, and Investment teams. Milestone Tracking: Proactively follow up with stakeholders to ensure deliverables, reporting requirements, and project milestones are completed on schedule. Accountability: Drive accountability across teams by identifying overdue actions, escalating risks, and maintaining visibility into project progress. Asynchronous Project Visibility: Drive progress across multiple strategic pillars without needing to attend every meeting. Maintain full control and team accountability through clear, effective tracking systems. Process Improvement & Operational Excellence Deliverables Management: Manage recurring and ad hoc deliverables, reporting cadences, and audience platforms. Workflow Evaluation: Evaluate existing workflows and proactively identify opportunities to improve efficiency, communication, and project execution. Process Optimization: Design, manage and optimize scalable process workflows for cross-functional handoffs, establishing SOPs or repeatable agency playbooks and workflows for how our technical AI/ML data science teams hand off work to cross-functional teams. Governance Frameworks: Maintain governance frameworks that improve transparency, prioritization, and resource planning.