Customer Service Trainer
Job Description
The Customer Service Trainer will play a key role in developing, delivering, and optimizing training programs that strengthen client teams’ service performance. This role focuses on leading training sessions, improving communication standards, and ensuring that customer-facing personnel adhere to company and client expectations. The ideal candidate is detail-oriented, confident in guiding groups, and capable of presenting information in a clear and engaging manner.
Responsibilities
Conduct onboarding and ongoing customer service training sessions for new and current team members.
Develop training materials, presentations, and guidelines to improve service quality.
Evaluate team performance and identify opportunities for improvement.
Implement training strategies that support consistency in communication, problem resolution, and customer experience.
Provide constructive feedback, coaching, and support to enhance individual and group development.
Maintain accurate records of attendance, progress, and performance outcomes.
Collaborate with management to ensure training aligns with company goals and client expectations.
Strong communication, presentation, and interpersonal skills.
Ability to lead, motivate, and coach individuals and teams.
Excellent organizational skills and attention to detail.
Professional presence and ability to facilitate both in-person and virtual sessions.
Problem-solving abilities and a commitment to delivering high-quality service.
Competitive salary of $51,000 – $54,000 per year.
Growth and advancement opportunities within the company.
Professional training and development programs.
Supportive and collaborative work environment.
Full-time position with stable, consistent scheduling.