Job Description
Pay Rate: £40,000 - £47,000
Grade: RCS K
Contract Type: Permanent (Full-Time)
Shift patterns: Monday - Friday days with some flexibility required
Location: Derby - DE21 7HW
Be part of something new and exciting. At DHL Supply Chain, the world's leading logistics provider, our people keep the country moving—and now you have the chance to help shape a brand-new start-up operation from the ground up. Join us at the beginning of this journey and play a key role in building a high-performing, innovative team that will set the standard from day one. We're now seeking an experience Account Manager to play a pivotal role in driving this next chapter of our journey.
✅A TYPICAL DAY MAY INVOLVE
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Acting as the primary point of contact for designated customers, building strong relationships and delivering exceptional service
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Leading customer review meetings, including weekly, monthly and quarterly business reviews, presenting operational performance and improvement plans
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Analysing customer and operational KPIs to identify trends, drive continuous improvement and ensure service excellence
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Managing customer escalations, coordinating internal stakeholders and ensuring issues are resolved effectively and efficiently
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Identifying growth opportunities within existing accounts and supporting the successful implementation of new business and operational changes.
✅THIS ROLE WOULD SUIT PEOPLE WHO
- Previous Account Management, Customer Relationship Management or Client Services experience within a logistics environment
- Proven experience managing customer relationships, conducting business reviews and acting as a trusted customer contact
- Strong analytical skills with the ability to interpret, present and communicate operational KPI performance
- Demonstrated ability to identify account growth opportunities and work collaboratively with operational, commercial and support teams
- Excellent communication, stakeholder management and influencing skills, with the confidence to manage customer escalations and deliver results in a fast-paced environment.
✅WHY JOIN US?
- Free parking and on-site canteen
- We're happy to talk about flexible working – just ask about alternative patterns at interview
- Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
- Free confidential 24/7 GP consultations
- Hundreds of retail and lifestyle discounts
- Affordable loans, savings schemes and free mortgage advice
- Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more
✅WHO WE ARE
We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.
✅BUILDING AN INCLUSIVE WORKPLACE
At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.
As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.
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