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Sales and Customer Service Representative
Charlotte, NC, 28212, USPosted 6 months ago
Full-timeonsite
No longer available
Job Description
A Successful FASTSIGNS Customer Service Representative Will:
- Be the initial point of contact for both current and prospective customers in our FASTSIGNS Center.
- Learn to prepare estimates, create work orders, and ensure timely delivery of finished projects.
- Participate in daily team meetings, support execution of business and marketing plans, and contribute directly to the success of the FASTSIGNS Center.
- Work with customers through multiple channels—email, phone, in person, and occasionally at their place of business.
- Build long-lasting relationships by turning prospects into loyal, repeat clients.
- Proactively follow up on inbound leads, online inquiries, and open estimates to convert opportunities into sales.
- Make outbound follow-up calls to dormant accounts and past customers to generate new business.
- Maintain an active sales pipeline inside the CRM by logging interactions, updating opportunities, and progressing deals.
Ideal Qualifications for FASTSIGNS Customer Service Representative:
- 2–3 years of retail, counter sales, or inside sales experience preferred.
- High school diploma or equivalent.
- Outgoing, responsive, eager to learn, and able to build strong customer relationships.
- Excellent listening, communication, and organizational skills.
- Comfortable working in a fast-paced environment and managing multiple projects at once.
- Ability to work under pressure while producing high-quality, accurate work.
Are You the Right Fit?
Do you enjoy working with people? Do you love helping customers solve problems and find the right solutions? Are you looking for a role that offers ongoing learning, skills growth, and a clear career path? If so, we want to meet you. Join the ever-growing sign and visual communications industry and become part of the FASTSIGNS Independence team.
Apply today!