Guest Experience Expert - London Marriott Hotel Kensington

We are looking for a passionate Guest Experience Expert to join our wonderful team at London Marriott Hotel Kensington.

You deserve a career that fulfills your purpose. You deserve to dream without limits. Be a part of something bigger than yourself, join a team where everyone has a voice. Be inspired by what’s possible and discover your own future. Begin your purpose, belong to a global community, and become the best version of you. At Marriott...Be you.

The impact you’ll make.

First impressions are everything. And you’ll set the tone for every guest’s stay. With a genuinely warm welcome, you’ll be ready with answers to any questions and happy to offer information about hotel services, facilities, and the local area. Anything to help make their visit that bit more special. And, creating the smoothest check-out experience, you’ll make sure they leave us happy too.

What do you get in return?

• Personal coaching to support you in your day-to-day job and development and training opportunities.
• Special discounted rates for 9,000+ Marriott hotels worldwide for you, your family and friends.
• £5 breakfast when staying in most of our European hotels.
• 50% discount on Food & Beverage when dining in the hotel.
• Start with 28 holidays (Including Bank Holidays), then watch your time off grow—1 extra day every work anniversary!
• Heavily discounted room rates for you & friends and family - why not, we are after all the largest hotel company in the world!
• ‘Recommend a Friend’ Incentive – Be rewarded for referring someone you know!
• Complimentary staff uniform dry cleaning - we do like to make an impression
• Complimentary meals on duty. 

What you’ll do

• Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices.
• Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension.
• Receive, record, and relay messages accurately.
• Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction.
• Provide information to guests about room features, property amenities, and local areas of interest. 

What we’re looking for

• A warm, people-oriented demeanour
• A team-first attitude 
• Positive outlook and outgoing personality
• Flexibility, problem-solving skills and multi-tasking ability
• The ability to stand, sit or walk for extended periods of time across a work shift

At the 4-star London Marriott Hotel Kensington, ideally located near London’s best-known landmarks, we stand out from the crowd. We relentlessly pursue our craft. We support one another, strive for excellence and advance our expertise. We are versatile. Situated within a soaring, seven-story atrium, we are empowered to stay in control and soar above it all.