Coordinator, Ticket Operations, Administration and Reporting
Job Description
Powered by Passion. United by Purpose. Build for Impact.
At Maple Leaf Sports & Entertainment Partnership (MLSE), we exist to deliver the ultimate fan experience by lifting trophies, spirits, and communities – united as one.
We're more than a workplace. We are a team of passionate people, boldly building the future of sport and entertainment, together. We believe in the power of play, the strength of collaboration, and the energy that comes from showing up with purpose.
From the ice to the pitch, the hardwood to the digital arena, we’re proud to be the driving force behind the Toronto Maple Leafs (NHL), the Toronto Raptors (NBA), Toronto FC (MLS), Toronto Argonauts (CFL) and development teams with the Toronto Marlies (AHL), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.
We bring these teams – and world-class entertainment – to life at our iconic venues, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. Off the field, we serve up elevated dining at e11even, Real Sports, and our signature club spaces like Hot Stove Club, ScotiaClub, and Platinum Club.
Through MLSE Foundation and MLSE LaunchPad, we use the power of sport to help youth facing barriers reach their full potential. Since 2009, we’ve invested more than $45 million into Ontario communities -- and we’re just getting started.
This is what it means to be One MLSE: a culture where everyone plays a role, everyone belongs, and everyone contributes to something bigger than themselves.
So, if you're ready to play with purpose, grow with passion, and win as one, we’d love to have you on our team.
** We know that great candidates come from a variety of backgrounds and experiences. Even if you do not meet every qualification listed, we encourage you to apply. Your unique perspective, transferable skills, and lived experience may be exactly what we’re looking for. **
Job Description
Are you a motivated and energetic professional looking to make an impact in the sports and entertainment industry? Join our dynamic Ticket Operations, Administration, and Reporting team at MLSE! As a part-time coordinator, you will play a crucial role in supporting our Ticket Sales, Suites, and Membership divisions, as well as collaborating with our Live, Finance, Legal, and Global Partnerships teams.
RESPONSIBILITIES
Event Management: oversee the setup, management, and accurate reporting of events for all our brands.
Ticket Processing: ensure the smooth processing and distribution of single, package and season tickets.
Inventory Management: maintain control over ticket inventory, ensuring compliance with established procedures and safeguarding fan account information.
Customer Service: provide outstanding support to our Ticket Sales & Membership teams, addressing inquiries related to customer account information, pricing controls, and ticket management.
Support internal departments with ticketing requests and troubleshooting of ticketing issues including ticket replacement, scanning issues and refunds.
Support the brand teams with various league and event reporting.
Provide reporting for internal and external contacts on ticket inventory, sales and renewals.
Assist the Department Lead with processing and managing VIP ticket requests and inventory.
Communicate effectively and efficiently with colleagues and management across the organization.
Conduct oneself in a professional manner and take pride and ownership in the organization, its people and the position while maintaining confidentiality at all times.
Perform other related duties as assigned or requested by management.
Effective Communication: Maintain clear and efficient communication with colleagues and management.
Report Management: Experience in running reports with the ability to filter and handle large amounts of information.
Work with business partners on platforms integrating with Archtics to ensure accurate data flow (e.g., Salesforce, Power BI).
Support game day operations through inventory management and processing ticket requests.
QUALIFICATIONS
University degree in a relevant or tangential field – many outstanding problem solvers’ study other things, so tell us how your background contributes to your success
Advanced to high-level skills in MS Excel.
Meticulous attention to detail.
Proven time management skills with the ability to meet shifting timelines and demands.
Ability to quickly grasp new technical concepts and solve problems as needed.
Knowledge of ticketing systems, particularly Archtics and or Ticketmaster Host is an asset.
Experience with Power BI or similar reporting platforms is an asset.
Ability to be in the office at Scotiabank Arena 3 days a week.
Please apply by: Sunday, May 31st at 11:59 pm.
Job Posting Compensation Range/Rate:
$23.05/hour
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At MLSE, we are committed to building an equitable, diverse and inclusive organization. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability, please email [email protected]. This email is only for accommodation requests. Resumes sent to this email address will not be considered.