Customer Success Manager (Commodity Market Data)
Job Description
Argus is a fast-growing global B2B media company providing essential information, insights, and analysis to the energy and commodities industries. As part of our continued growth, we are looking for a proactive and driven individual to join our Sales team, where you will quickly build a strong understanding of our business and play a key role in expanding our customer base and revenue.
In this role, you will take ownership of the full customer lifecycle, driving client adoption, value realisation, retention, and revenue growth. You will act as a strategic partner to clients while collaborating cross-functionally to deliver measurable outcomes through structured engagement and data-driven insights.
Key Responsibilities
Drive onboarding, adoption, and strategic engagement to accelerate time-to-value.
Manage account health, retention, renewals, and expansion using predictive insights.
Represent the voice of the customer through structured feedback and executive engagement.
Execute consistently against CS playbooks with strong CRM hygiene and reporting.
Leverage automation, AI insights, and digital tools to proactively manage risk.
Continuously build capability through product mastery, data literacy, and learning.
What we’re looking for in you
Experience of working in Customer Success or Sales.
Executive-level communication and consultative engagement.
Product and vertical mastery across assigned portfolios.
Data-driven analysis, insight synthesis, and storytelling.
Account lifecycle, renewal, and expansion planning.
Stakeholder management and cross-functional influence.
Proficiency with CRM, digital engagement, and AI-enabled reporting.
Full professional proficiency in English is required to effectively engage clients and collaborate across regional and global teams.
Proficiency in any Southeast Asian language is considered an advantage to support engagement across diverse regional markets.
What’s in it for you
Work within a highly motivated team at an industry-leading and rapidly growing global company.
Competitive salary and commission scheme.
A modern office environment designed to foster productivity, creativity, and teamwork.
Excellent location at Raffles Place in central Singapore – close to public transport and amenities.
Hybrid working model available upon completion of probation.
Comprehensive benefits package including medical (GP and specialist), dental and hospitalisation.
20 vacation days your first year, up to a maximum of 25 days.
Extensive internal and external training.
Employee Welfare & Employee Assistance Programme.