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H
Cust Exp Professional
Pune City, Maharashtra, IndiaPosted 2 weeks ago
hybrid
Job Description
- Interacts with customers prior to and after sale/Service
- Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction.
- Develops and maintains positive customer relations.
- Coordinates w/ various functions within the company to ensure customer requests are handled appropriately and in a timely manner.
- Substantially impacts the relationship between Honeywell and the customer.
- Process Day to Day Order/Billings/PR
- Clear Backlogs and does backlog management
- Dose escalation management and train the team
- Respond Customer Queries and Claims (non Disputes).
- Collaborate with different cross functions for Customer Resolutions and Process Improvement.
- Work with Dispute Team to manage the disputes
- Reporting of process to the leadership and business
- Support the team as subject matter experts and drive trainings and update session/Change management.
- Added advantage six sigma project and usage of tools
Skills Required:
- Any Graduate with minimum 2 years of experience.
- Highly adaptable and able to learn new technologies quickly.
- Encourage & Follow Honeywell Behavior/policies.
- SAP- Order Management/Billing/Purchase requisition/Ordering
- Salesforce | Case Management
- O2C knowledge
- MS Excel, PPT ( added advantage BI reporting, Maco or any automation skills)