Multiquote Operations Manager (Australia wide role)

Introduction Welcome to Gallagher - a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing what’s right

We help clients navigate complexity with confidence by empowering businesses, communities, and individuals to thrive

At Gallagher, you’ll find more than a job; you’ll find a culture built on trust, driven by collaboration, and sustained by the belief that we’re better together

Whether you join us in a client-facing role or as part of our brokerage division, our benefits and HR consulting division, or our corporate team, you’ll have the opportunity to grow your career, make an impact, and be part of something bigger

Experience a workplace where you’re encouraged to be yourself, supported to succeed, and inspired to keep learning

That’s what it means to live The Gallagher Way

Overview Gallagher is a global leader in Insurance broking, risk management and consulting, with over 71,000 employees worldwide in over 130 countries

We have a global reach with a local presence and pride ourselves on being a socially responsible and an ethical organisation expressed through our Shared Values, The Gallagher Way

We are proud to have been awarded one of Insurance Business Australia Top Insurance Employers and Forbes Best Employer for Women

About the Role We are seeking a proactive Multi-Quote Operations Manager to lead Gallagher’s Multi-Quote solution, ensuring operational stability, quality, and continuous improvement

This role will evolve to include other emerging operational products and automation initiatives across the business

Sitting at the intersection of operations, technology, and broking, this role requires a deep understanding of broking processes, strong analytical skills, and the ability to act as the single point of accountability for product performance

Key Responsibilities Operational Management: Monitor daily transactions and system performance, resolving issues promptly and identifying improvement opportunities

Product Governance: Establish governance frameworks, assess product changes for operational and compliance impacts, and manage prioritisation mechanisms

Stakeholder Engagement: Collaborate with internal teams and external partners to ensure system stability and quality

Act as the primary contact for Multi-Quote

Training and Documentation: Develop and maintain operational documentation and share knowledge to maximise solution utilisation

System Enhancements: Manage enhancement requests, prioritise improvements, and oversee testing and quality assurance for updates

Data Analysis and reporting: Track product performance metrics and translate insights into actionable improvements

Quality Assurance: Ensure high-quality outputs, monitor issues, and mitigate operational risks

Note: This role may require occasional travel across Gallagher offices

Flexible working arrangements may be available, subject to agreement with the Manager

Internal candidates: Please discuss this opportunity with your current manager before applying

What We’re Looking For We’re seeking a driven professional with: Strong understanding of Gallagher broking processes and systems (e.g., Evolution, Sunrise, Quote Portal, Workspace, Alfresco)

Proactive problem-solving and analytical skills

Excellent communication and organisational abilities

Collaborative team player with experience managing multiple stakeholders

Gallagher Benefits – we offer great benefits and career development opportunities including tuition assistance; career development and training to build a personalised career pathway; wellbeing offerings; employee assistance program; additional weeks’ Lifestyle leave; Gallagher Rewards for discounts at 350+ major retailers; Employee Stock Purchase Plan to invest in the company's growth potential; paid Volunteering days; and salary sacrificed superannuation options

Apply now via our careers website, Gallagher Careers or for further information, please contact our Talent Acquisition team at [email protected] Any offer of employment and subsequent continuing employment is dependent upon the satisfactory completion of background checks by Gallagher or by an external third party provider

Gallagher is an Equal Employment Opportunity (EEO) employer committed to the principles of workplace diversity and inclusion

We welcome all people regardless of ethnicity, faith, sexual orientation, gender identity and lifestyle choices

We are committed to providing a working environment that embraces and values diversity, equity and inclusion.