Senior Director, Process & Services Excellence

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Director, Process & Services Excellence in the United States.

This senior leadership role sits at the heart of enterprise transformation, driving operational excellence across global technology and service delivery functions. The position is responsible for shaping and scaling standardized, high-performing processes that enable efficiency, quality, and consistent user experience across the organization. It combines strategic leadership with hands-on operational improvement, ensuring alignment between business goals, transformation initiatives, and execution. Working in a highly matrixed, global environment, the role partners closely with program management, governance, and change enablement teams to embed a culture of continuous improvement. It plays a critical part in building a metrics-driven, systems-oriented operating model supported by modern excellence methodologies. The Senior Director also leads distributed teams and communities of practice, ensuring operational excellence capabilities are embedded across the enterprise. This is a high-impact opportunity for a leader who thrives on large-scale transformation and measurable business outcomes.

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Director, Process & Services Excellence in the United States.

This senior leadership role sits at the heart of enterprise transformation, driving operational excellence across global technology and service delivery functions. The position is responsible for shaping and scaling standardized, high-performing processes that enable efficiency, quality, and consistent user experience across the organization. It combines strategic leadership with hands-on operational improvement, ensuring alignment between business goals, transformation initiatives, and execution. Working in a highly matrixed, global environment, the role partners closely with program management, governance, and change enablement teams to embed a culture of continuous improvement. It plays a critical part in building a metrics-driven, systems-oriented operating model supported by modern excellence methodologies. The Senior Director also leads distributed teams and communities of practice, ensuring operational excellence capabilities are embedded across the enterprise. This is a high-impact opportunity for a leader who thrives on large-scale transformation and measurable business outcomes.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

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Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

 

 

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