Payments Resolution Officer

What is the Opportunity?

The Payment Resolution Officer will be responsible to effectively analyze, issues and provide resolution. This includes but is not limited to for processing of accurate, timely and complete payments of North America Region. Acts as subject matter expert of payments, identifying continuous improvement opportunities. Provides support to AP processors for escalations on Accounts Payable transactions.

What will you do? 

• Entering Wires accurately as per payment instructions

• Print and mail cheques

• Domestic Wire/EFT issues and resolution of return payments

• Wire tracker, payment run, stale dated voids

• Assist on cheques for deposit, investigating origin for correct allocation

• Helping on generic mailbox to ensure inquiries are answered promptly, within SLA’s

• Assist on investigating payment outages

• Helping prepare reporting and audit.

• Maintain cross-training across Payment Processes for all regions

• Demonstrate a continuous improvement mindset by proactively identifying, recommending and helping implement solutions to recurring errors

• Act as SME for accounts payable system processes and controls ensuring compliance with policies and procedures

• Responsible to provide input and revisions on documentation as it relates to SOPs.

• Deliver high quality service to RBC partners, including adherence to agreed upon service levels (SLA’s)

• Exercises due diligence in following operational risk policies, procedures, standards and guidelines.

• Assisting on various ad-hoc asks/projects

What do you need to succeed?

Must Have:

• University or college degree in accounting, finance, business preferred

• 3+ years of operations experience in a financial sector environment

• Knowledge of Accounts Payable processes

• Cheque Management

• Experience with wires, EFT, ACH, SWIFT, FX Transactions

• Payment Investigation experience

• Great organizational and multitasking skills and ability to prioritize activities to ensure objectives are met

• Proficient in Microsoft suite of applications, Excel intermediate VLOKUP, Pivot Table, etc.

Nice to Have

• SAP

• Wire Terminal

• PEGA

• Delegation of Authority awareness

• eGL suite of applications (PeopleSoft, FiBRS)

• Knowledge of all Regulatory and Compliance rules

  Internal Audit reviews

• SOX

Job Skills

Adaptability, Critical Thinking, Customer Service, Decision Making, Effectiveness Measurement, Operational Delivery, Process Improvements, Time Management

Additional Job Details

120 WESTERN PKY:BEDFORDBedfordCanada37.5Full timeTECHNOLOGY AND OPERATIONSRegularSalaried2026-06-252026-07-11

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.