End Users Services Analyst

What We’re Looking For

• Fluent in English (both written and spoken)
• Minimum 5 years of experience in IT support
• Strong problem-solving skills with both analytical and intuitive approaches
• High level of organization, attention to detail, and process compliance
• Excellent interpersonal and communication skills
• Ability to work independently with a strong sense of responsibility and reliability
• Customer-oriented mindset with a proactive approach to service improvement
• Ability to remain composed and professional in dynamic environments

Key Responsibilities

• Perform routine checks, ensure compliance with IT standards, and take corrective actions when needed
• Provide efficient end-user support by managing incidents, requests, and ticket backlog with a customer-focused approach
• Manage IT asset lifecycle and ensure compliance of equipment across assigned sites
• Collaborate with global IT teams, support projects, and participate in key processes
• Monitor and respond to security and infrastructure events (e.g., security incidents, power maintenance) following established procedures
• Contribute to knowledge sharing, documentation, and continuous improvement of support services
• Support adoption of IT tools and provide backup within the team when required

Why Join Us?

• Be part of a global IT support team in an international environment
• Work on impactful projects and cutting-edge IT services
• Collaborate with diverse teams and stakeholders worldwide
• Opportunity to grow your expertise in enterprise IT support