MMB Multinational Client Specialist

We are seeking a talented individual to join our MMB Global Benefits Management (GBM) team at Mercer. This role will be based in Hong Kong.

Extraordinary people. Extraordinary results. With more than 20,000 employees in more than 40 countries worldwide, Mercer is a leading global provider in talent, health, retirement, and investment consulting. Mercer works with clients to solve their most complex benefit and human capital issues, designing and helping manage health, retirement and other benefits. At Mercer, we say we Make Tomorrow, Today.

In order to support our team and strengthen the growth of our business in Asia and Pacific, we are looking for a MMB Multinational Client Specialist. This is an exciting opportunity to join and support driving forward and establishing a new, growing team in Asia and Pacific. The role will be based in Hong Kong with a focus on a growing portfolio of Hong Kong based multinationals.

The MMB Multinational team is responsible for supporting multinational clients in their effective placement of Health and Benefits risks across Asia and Pacific; this includes being a central point of contact and providing strong strategic advice on how they can address specific client and market challenges.

As a MMB Multinational Client Specialist you will be the client relationship lead for your own portfolio of dynamic, complex clients, supported by different project managers. You will be expected to become the trusted advisor, building strong relationships and manage escalations. It will require effective organizational and project management skills and the ability to manage and guide different junior members of staff. Given the global nature of our clients, you will also be expected to effectively interact with our global counterparts in other regions.

At Mercer we strive to have a continuous improvement mandate and therefore you will also be expected to identify, design and implement initiatives to improve our operational and service excellence. You will report into the Asia and Pacific Leader for MMB Multinational Client Excellence, and be expected to contribute to how we grow and shape our team to meet future demands as well as supporting our sales team to win new clients. This will include managerial responsibilities within the team.

Being a global and multi-disciplined company, the team and the wider MMC organization will provide you with strong career growth opportunities within and outside of Asia and Pacific; through leveraging and developing your skill sets. We aim to empower you, forging your own career journey.

So if you are invested in looking to advance your career and want to join an energetic team, apply today.

What you need to have:

• Relevant broking experience (Health, Life and Disability).
• Ability to cultivate client relationship and manage challenging client demands.
• Strong project management and operational skills – able to prioritize and manage multiple projects simultaneously.
• Experience in process building, best practices and/or efficiency project.
• Good analytical skills – reading, interpreting and communicating data
• Strong self-starter, fast learner, quality conscious, committed to deadlines
• Ability to work within a team environment across borders & manage internal stakeholders.
• Proficient with MS Word, PowerPoint, and Excel.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Mercer, visit mercer.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.