Job Description
Position Summary
The Front Office Coordinator Lead helps oversee daily clinic operations by managing patient scheduling, referrals, records, staff coordination, cash collections, and front office workflows. This role ensures compliance with office protocols, supports staff performance, resolves complex patient issues, and works collaboratively to maintain efficient operations and high patient satisfaction. Travel between clinic locations and/or overtime may be required based on operational needs.
Essential Functions and Responsibilities:
- Troubleshoot complex patient scenarios
- Monitor patient schedule: templating, no-shows, reschedules, etc.
- Ensure patient referral process is maintained in a timely manner
- Ensure all patient and doctor record requests are accurate and handled in a timely manner
- Create employee schedule to ensure sufficient staff is present each day
- Make sure all daily collections are accurate and accounted for
- Relay all pertinent policy changes and protocols to Front Office Coordinators, and monitor that new and current protocols are being followed
- Assist in all essential functions of the front office staff when needed
- Work closely with other supervisory staff to maintain patient satisfaction and smooth workflow
Benefits
- Medical, dental, and vision insurance
- Matching 401(k) plan
- Paid Time Off
- Paid holidays
- Employee discount
- Certification reimbursement
- Career growth opportunities
About Sight360
We’ve assembled highly capable and credentialed multidisciplinary teams across ophthalmology, optometry, and optical retail services to deliver a comprehensive, 360-degree approach to vision care. Through seamless coordination, shared medical records, and a patient-first philosophy, we strive to provide an exceptional experience at every level of care.
Our Mission
To care fully for our patients, team members, and partners who are the focus of everything we do.
Our Vision
To seamlessly unite ophthalmology, optometry, and optical retail services for the benefit of our patients.
Our Values
- Treat everyone like family
- Listen with purpose
- Perform our best
- Honor our word
Join our team and help us make a difference in the lives of our patients every day.
Qualifications
- 1 or more years of managerial experience in a medical office setting
- 2-3 years of clerical/reception experience in a medical office setting
- EMR Experience preferred
- Ability to type 40 to 50 WPM
Skills and Abilities
- Proficiency with standard office software applications (Outlook, Microsoft Office ®)
- Detail oriented with superior organizational skills
- Ability to multi-task and work across the organization
- Excellent communication and interpersonal skills
- Good at coordinating with others to meet collective goals
- Proactive and optimistic