Senior Project Manager

Overview

 

JOB SUMMARY: The Senior Project Manager will assume full responsibility for overseeing the entire project life cycle for business application implementation projects, ranging from small to large in scale

This includes performing a full range of project management duties, with a key focus on ensuring the successful delivery of our implementation services, meeting client expectations, and maintaining a high level of client satisfaction while effectively managing project scope. In addition, this role will actively contribute to, employ, and advocate for Arctic IT's Project Implementation Methodology, all the while providing support to the Director of Program Services in a variety of tasks and activities.

Responsibilities

ESSENTIAL FUNCTIONS:  

• Learns, utilizes, and promotes the Arctic IT’s Project Implementation Methodology and work with Practice Managers to improve best practices.

• Full project life cycle ownership: successful project delivery will include full implementation from initiation to deployment of multiple business application projects across many clients varying in size and complexity.

• Manages concurrent small to large scale Microsoft Dynamics 365 ERP, Power Platform/CRM, and custom IP solution implementation projects.

• Builds relationships and develops trust with key client stakeholders, serving as the primary contact throughout the project, maintaining commitments, and communicating on a regular basis as well as reaching out as necessary with more pressing issues.

• Plans projects to accomplish goals within constraints such as time, cost, and agreed quality and satisfaction standards.

• Develops detailed project plans based off the solution to be delivered.

• Schedules tasks, deadlines, and milestones for resources.

• Provides leadership for project team by building and motivating team members to meet project goals, adhering to their responsibilities and project milestones, and delivering excellent client service.

• Provides status reporting regarding project milestones, deliverable, dependencies, risks, and issues, communicating across leadership.

• Develops and manages all aspects of project and program engagement from planning, external vendor relationships, communications, resources, budget, change, risks, and issues.

• Delegates tasks and responsibilities to appropriate personnel.

• Evaluates the progress on projects regularly and forecast remaining phases/tasks to complete.

• Meets frequently with internal and client team members to ensure projects are on track, identify obstacles, and navigate through them.

• Monitors, tracks, and controls outcomes to resolve issues, conflicts, dependencies, and critical path deliverables.

• Efficiently and competently manages problem resolution, e.g., scope-creep, changed requirements, missed deadlines, risk, quality issues, etc.  

• Ensures client expectations are met and exceeded in terms of quality of product and service delivered.