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Job Description
Position Summary
Base-2 Solutions is seeking a Help Desk Representative to support USSOUTHCOM J26 ENHANCED DOMAIN AWARENESS task order. This role involves providing technical support for cloud-based and on-premises environments, ensuring timely and effective resolution of IT-related issues.
Essential Duties and Responsibilities
- Provide technical support for cloud-based and on-premises environments.
- Ensure timely and effective resolution of IT-related issues.
- Use IT troubleshooting methodologies and ticketing systems such as JIRA and ServiceNow.
- Apply customer service best practices.
- Perform incident resolution, remote desktop support, and end-user assistance.
Required Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or a related field OR a minimum of 3 years of equivalent experience in IT support.
- Demonstrated experience resolving Tier 1 and Tier 2 support tickets.
- Experience assisting with enterprise device provisioning and maintaining IT asset tracking systems.
- Experience with Microsoft Windows, macOS, and cloud-based IT support tools.
Preferred Qualifications
- CompTIA A+ certification.
- ITIL Foundation Certification.
- Microsoft Certified: Modern Desktop Administrator Associate.
Required Education and Experience Equivalency
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- OR 3 years of equivalent experience in IT support.
Required Certifications
- None specified.
Required Security Clearance
- No Security Clearance Required