We are Looking for “ Fresher's Application Support ”

Job description : Fresher's Application Support
Location : Tampa, FL
Duration : CTH

NOTE: Fresher’s with good capstone or less than 1 year experienced with 3 year degrees (Associates or Bachelors)


Here is the description of roles and expectations. Fresher with good capstone or less than 2 years experienced with 3 year degrees (Associates or Bachelors) is what we are looking at.

Service Tier JD Skills Expectation
Level 1 / 1.5 • Initial support level and first interface for end user & system generated application issues
• Work as a part of Application Command Center that includes monitoring and system health checks
• Work as a part of the L1.5 group drives SOP / Script based resolution and fulfillment • Good Communication Skills
• Foundation in IT Service Management (Handling Incidents, Troubleshooting, working through ticketing tools, experience in systems management / monitoring tools will be useful)
• Computer Science Education with good foundation in technical skills and basics on Java / .NET / C++ / C#/SQL/Oracle
• Associates / 3 year degrees in Computer Programming, Computer Science etc.,
Level 2 • Work as a part of L2 team that focuses on Unknown resolution and Adhoc fulfillment through configuration changes
• Perform Application Root Cause Analysis and continual pursuit to reduce incidents / disruptions of services
• Continual effort to pass incidents to L1 / L1.5 through creation of Knowledge Artifacts / scripts
• Perform minor bug fixes and ensure application stability • Good Communication Skills
• Specialize in one core technology (C++/C, Java, .Net, SQL, Oracle etc.,)
• Ability to work with multiple stakeholders
• Adept in SDLC basics
• Foundation in IT Service Management, IT processes, ticketing tool etc.,
• Any Certifications will be useful
• Associates / 3 year degrees in Computer Programming, Computer Science etc.,


If you are not interested in the role or if now isn’t a great time for a move, just let me know if I can help in the future.
Thanks for your time,

All your information will be kept confidential according to EEO guidelines.