Director - B2B Growth - Product Management

As our customers are changing the way they work and pay, we have been evolving with them by developing B2B partner-embedded and automated payment solutions so that we are seamlessly coordinated into customer ecosystem. The B2B Solutions team is focused on building a new business model, key partnerships, value propositions, and go-to-market plans that will address all customer segments, from Small businesses to Large and Global clients, to create new opportunities for us to capture B2B spend through these ecosystem partners, such as AP Automation partners, Accounting and ERP software providers, as well as procurement platforms & networks. This business has doubled in customers and volume over the last few years, and critical to further growth is the scaling of our B2B ecosystem.

Critical to growth for the business is continuing to develop and scale Buyer Initiated Payments (BIP) and Corporate Purchasing Card (CPC), our Amex primary B2B payment constructs, through product innovation and go-to-market initiatives. The Director of B2B Growth will be instrumental in driving the strategy for accelerated growth of these constructs through E2E GTM and Product Management efforts.

Key Responsibilities:

• Deliver product strategy by deeply understanding B2B payment needs and customer experience insights
• Serve as general manager and P&L owner – responsible for hitting volume & revenue targets and handling day-to-day customer feedback & insights
• Develop and implement E2E GTM strategy of B2B product suite across both external and internal stakeholders inclusive of product messaging and claims, customer targeting, collateral uplift, and training curriculum
• Synthesize insights from customer visits, focus groups, competitive analysis, etc. to optimize customer experiences
• Deliver solutions in a compliant way with continued focus on ensuring effective product risk management.

Minimum Qualifications:

• Track record of delivering results in GTM, product management, product marketing, or strategy; experience with B2B or digital product management preferred
• Knowledge of B2B Payments, procure-to-pay solutions, and broader trends in the constantly evolving commercial payments space
• Customer-focused and commercial mindset with history of scaling products and initiatives to key customer groups
• Strong communication skills (both written and verbal), with comfort presenting to senior audiences
• Comfortable with ambiguity and ability to translate unstructured information to a structured, actionable plan.
• Ability to effectively prioritize and drive strong results with limited resources.
• Entrepreneurial spirit, thrives in fast-paced environment with a bias for action, gets stuff done
• Ability to bridge connections across stakeholder groups considering multiple points of view to define and drive joint objectives
• A committed and proven people leader

Preferred Qualifications:

• MBA 

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions. 

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.