Job Description
The Customer Service Agent is responsible for providing exceptional support to our clients by addressing their inquiries, resolving issues, and ensuring a positive experience with our services
This role requires strong communication skills, empathy, and the ability to handle multiple tasks efficiently while maintaining high standards of customer satisfaction
What you’ll be doing: Respond to customer inquiries via phone, email, or chat in a timely and professional manner
Assist customers with product or service-related questions, troubleshooting problems, and providing solutions
Document customer interactions accurately in the CRM system and follow up as needed
Escalate complex issues to the relevant departments while ensuring customer concerns are addressed effectively
Maintain a high level of product and process knowledge to deliver accurate information and support
Strive to resolve customer issues on the first contact whenever possible
Follow company policies and procedures to ensure compliance and consistency in customer service delivery
Gather customer feedback and suggest improvements to enhance service quality
What you’ll bring: Excellent verbal and written communication skills in English (additional languages are a plus)
Strong problem-solving skills and the ability to handle difficult or upset customers professionally
Ability to multitask, prioritize, and work efficiently in a fast-paced environment
Proficiency in CRM software, MS Office, and other relevant tools
Customer-oriented mindset with a passion for delivering outstanding service
High school diploma or equivalent; higher education or relevant certifications are a plus
Previous experience in [industry/sector] is preferred but not required
Additional information: Contract Fijo-discontinuo Salary 23.090 fixed salary per year + 1.200 bonus per year Shift Sun - Thu 8:00 - 15:30 Night shift is fully remote, but the training sessions are held in the office
For the other shifts - Hybrid, but the training sessions are held in the office
Start date 15 June Training sessions first month from monday to friday, 9h00 to 16h45h Join Us as an Agent at AXA Partners
Make a real difference every day in a dynamic contact centre role where you’ll support customers during their most critical moments
Ready to apply
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Next step is for you to upload a simple CV; it doesn't need to be perfect
We don't use this to assess your suitability—your potential matters most
Before the interview, you'll complete short assessments to showcase your strengths
This helps ensure the role is a good fit for you
You'll receive more details upon applying, and our team is here to support you
To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV
We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics
If you have a long-term condition or disability and require adjustments during the application or interview process, please send an email to AXA Partners Global HR Response - [email protected] Who we are: We’re AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection – with and for our partners worldwide
What sets us apart
The expertise and passion of our 8,500+ people, and a strong network of over 55,000 professionals all over the world
Powered by them and our sector-leading technology, we continuously evolve, adapt and thrive – offering solutions and services that make sure we’re always at people’s side, no matter what
Helping others is our passion
Combining the best digital technology with our warm, human touch, we’re always looking at new ways to offer seamless and reassuring experiences when it really matters
Join a company that helps protect the forests
At AXA Partners, we plant a tree for every new recruit (with a permanent contract)