Job Description
About Us
Zelis is modernizing the healthcare financial experience in the United States (U.S.) across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.
At Zelis, AI is woven into the fabric of how we work. Every associate is expected - and empowered - to partner with AI to challenge the status quo, accelerate innovation, and amplify their impact. This is a place for builders with a growth mindset who act with agility, embrace change, and use modern technology to shape smarter solutions, exceptional experiences, and the future of our industry for our clients, customers, and our culture.
Why We Do What We Do
In the U.S., consumers, payers, and providers face significant challenges throughout the healthcare financial journey. Zelis helps streamline the process by offering solutions that improve transparency, efficiency, and communication among all parties involved. By addressing the obstacles that patients face in accessing care, navigating the intricacies of insurance claims, and the logistical challenges healthcare providers encounter with processing payments, Zelis aims to create a more seamless and effective healthcare financial system.
Zelis India plays a crucial role in this mission by supporting various initiatives that enhance the healthcare financial experience. The local team contributes to the development and implementation of innovative solutions, ensuring that technology and processes are optimized for efficiency and effectiveness. Beyond operational expertise, Zelis India cultivates a collaborative work culture, leadership development, and global exposure, creating a dynamic environment for professional growth. With hybrid work flexibility, comprehensive healthcare benefits, financial wellness programs, and cultural celebrations, we foster a holistic workplace experience. Additionally, the team plays a vital role in maintaining high standards of service delivery and contributes to Zelis’ award-winning culture.
Position Overview
The Client Data Insights Analyst will be responsible for analyzing and interpreting complex data sets to provide actionable insights for our clients. This role involves working closely with various departments to ensure data accuracy, optimize data processes, and support business decisions with data-driven insights.- Analyze and QA data management systems, data feeds, data processes, and databases.
- Review incoming requirements, completed technical tasks, and reporting.
- Translate data insights from client data, product output, operational/service date, etc... into practical implications and opportunities for clients.
- Communicate with internal and external stakeholders regarding requirements and data insights.
- Monitor all production databases, including data sources, data structures, data organization, and data optimization.
- Perform data analysis and corrections as required.
- Conduct research and provide recommendations for data processes, summarization, and insights.
- Create a Book of Business Norms, Insights and Recommendations.
- Reviews and analyzes specific data elements for accuracy and quality assurance.
- Identifies, verifies and analyzes data defects/issues and communicates with team to determine the root cause for issue resolution.
- Create SQL queries for reporting and support troubleshooting.
- Provide analytical support and conduct data mining/complex multiple variable analysis.
- Oversee data QA functions to ensure the accuracy of business rules defined and data integrity.
- Proactively identifies issues and trends through data analysis and manipulation.
- Supports initiatives for data integrity and normalization.
- Administers Data Mart and Data Warehouse via administration tools.
- Responsible for initiating ad-hoc data process jobs
- Responsible for daily monitoring of alerts and client reports for data accuracy
- Maintain awareness of and ensure adherence to Zelis standards regarding privacy.
What You Will bring:
· SQL: Proficiency in creating and managing SQL queries.
· Power BI: Experience with data visualization and reporting.
· Snowflake: Familiarity with this cloud-based data warehousing platform.
· Excel: Advanced skills in data manipulation and analysis.
· Salesforce: Experience with client enablement and data management.
- Highly organized and results driven.
- Excellent problem solving and analytical skills.
- Ability to prioritize and manage multiple concurrent projects.
- Ability to work through others without direct supervisory responsibility within departments and across the organization.
- Must have excellent communication and presentation skills to effectively interface with team members.
Qualifications:
- Bachelor’s degree in data science, Computer Science, Statistics, or a related field.
- 3-5 years of proven experience as a Data Analyst or similar role.
- Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
- Excellent communication skills
- Ability to work independently and as part of a team.
- Strong technical acumen and problem-solving skills
- Experience in the healthcare or financial services industry.
- Knowledge of data governance and data quality best practices.
- Familiarity with additional data visualization tools like Tableau.
- Ability to work independently and as part of a team.
- Customer-focused with a commitment to providing excellent service.
Commitment to Diversity, Equity, Inclusion, and Belonging
At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.
Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Accessibility Support
We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability and require reasonable accommodation with any part of the application and/or interview process, please email [email protected].