Program Director

Program: Crotona II | 745 East 178th Street, Bronx, NY 10457  What You’ll Do HELP USA is seeking a Program Manager for Crotona II, a 33-unit DHS-funded family shelter that is a satellite program of our larger Crotona site. Reporting to the Executive Director of Crotona and supervising a staff of five, you’ll be responsible for the overall development and management of all direct social service programs. Your responsibilities will include: Managing the day-to-day programmatic operation of the facility. Providing administrative and case management supervision to ensure sound casework practice, contractual compliance with program goals and objectives, and adherence to DHS and HELP policies and procedures. Recruiting, orienting, managing, and evaluating all program staff, and providing appropriate training and supervision to ensure that all clients remain healthy and safe and receive quality services at all times. Developing and nurturing an environment that fosters staff satisfaction and retention. Assessing the effectiveness of service delivery and identifying gaps in service. You’re a great fit for this role if you have: Bachelor's degree in social work or related field. Minimum of five years’ management experience, including proven supervisory and staff development skills. Excellent oral and written communication skills. Computer literacy, particularly with Microsoft Office applications.  Bilingual (English/Spanish) is a plus.