Sr. Coordinator - Enterprise Payments - Items Processing
Job Description
Summary:
Items Processing:
Ensure that the day-to-day check processing is completed accurately, meets the defined deadlines, and meets or exceeds established service levels. These roles are critical to Capital One Bank in the daily processing of checks. The primary functions for this role include verification of negotiability, account validation, customer notices, and meeting regulatory requirements daily, items processing and meeting regulatory requirements daily.
Work Set up: Hybrid ; Night Shift
General Responsibilities :
Items Processing
Supports daily deposits and withdrawals made by Capital One Bank customers by proactively identifying and correcting errors, reviewing images and balancing files
Review deposited checks to verify negotiability, accuracy and completeness.
Perform research to apply transaction to the appropriate accounts in the case of misreads of missing information
Responsible for approval of customer and bank adjustment transactions
Follow instruction, execute tasks efficiently following procedures while meeting regulatory and customer experience requirements and also make effective independent decisions when necessary
Proactively identify operational and/or customer experience issues, appropriate management and awareness of escalated situations and auditing and reviewing others’ work
Manage and respond to inquiries from various banks and other stakeholders
Other job-related duties that may be assigned from time to time
Basic Qualifications:
Two (2) years college level education or equivalent bank work experience
At least 1 year experience with Microsoft Office or Google Suite
Strong attention to detail and with good judgment
At least 2 years of customer service or banking experience
Ability to manage and prioritize tasks to meet deadlines
Proficient verbal and written communication skills, with the ability to collaborate effectively with peers
Amenable to work in Alabang
Preferred Qualifications:
Minimum of two (2) years experience handling financial accounts
Experience in Level 2 or moderately complex check payment processing
Ability to work autonomously with minimal supervision
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to [email protected]
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).