Caesars Rewards Loyalty Program Desk Agent (Caesars New Orleans)

The Caesars Rewards Loyalty Program Desk Agent is responsible for enthusiastically promoting all aspects of the Caesars Rewards program and its benefits, including the Caesars Rewards VISA card. Representatives will welcome and greet guests at the Caesars Rewards Center while creating an atmosphere of fun and excitement. Representatives will also provide guests with information about promotions and events and have the ability to “suggest" various property venues, amenities, and activities.

• Maintain sufficient knowledge to effectively and enthusiastically promote all aspects of the Caesars Rewards Program and its benefits
• Greet buses and distributes Total Rewards Cards and requested coupon packages to passengers.
• Offer and promote the Caesars Rewards VISA card and successfully meet the minimum established monthly goals for VISA acquisition
• Provide accurate information to guests regarding on property promotions & events and direct marketing offers
• Assists as needed with Promotions and Events. 
• “Suggest" and recommend to the guests various venues, outlets and amenities to enhance the guest’s experience while on property
• Be able to maintain composure when dealing with difficult guest situations and commit to resolving all problems to achieve a positive outcome
• Be able to take direction and coaching from Supervisors and Leads in an upbeat and positive manner
• Embrace the changes that are routinely made in a marketing program that continues to evolve and grow
• Comply with all Caesars Rewards Department policy & procedure and Total Rewards Brand Standards
• Maintain data integrity and confidentiality when working with guest accounts
• Comply with all Internal Control policies and procedures
• Comply with all state, federal and tribal regulatory policies and procedures
• Issue promotional amenities, redeems coupons, maintains accurate bank and inventory control records. 
• Acts as a role model to other employees and always presents oneself as a credit to Caesars and encourages others to do the same. 
• Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.

• Must be at least 21 years of age 
• High school diploma or GED required. 
• Ability to add and subtract numbers is essential. 
• Pleasant personality, excellent customer service skills as well as record keeping skills are a must. Pleasant and easily understood speaking voice is required. 
• Must be able to receive and accept directions and instructions in a positive cooperative manner. Customer service experience is preferred. Must be fluent in English. 
• Ability to read and write in English imperative. Must be able to get along with co-workers and work as a team. Must present a professional, well-groomed appearance.
• Able to lift and/or carry objects weighing up to 30 pounds
• Able to stand for long periods of time
• Able to meet service standards throughout the shift
• Able to respond to visual and auditory cues
• Able to continuously maneuver around office including the ability to bend, crouch, kneel, twist and work at a desk
• Able to work in areas containing second hand smoke
• Able to work in noisy environment
• Able to meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies

GAMING PERMIT: NON-KEY

Caesars New Orleans Casino & Hotel earned recognition as a City Business “Best Places to Work” honoree and was named “#1 Large Employer” in the New Orleans area by the “Times-Picayune” Top Workplaces program. A destination property in the heart of the city, we are continually striving to attract the best talent to provide exceptional experiences for our guests.

Caesars New Orleans Casino is a Caesars Entertainment company. Our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars”. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.