Dispute Center Spec I

Summary

The Dispute Center Specialist I responds to inbound and outbound phone calls from clients regarding debit card and ATM transaction disputes. A successful Dispute Center Specialist I will focus on providing exceptional client experience while efficiently assisting clients with ATM and debit card questions or problem resolution. The Specialist I will be responsible for retrieving and efficiently handling voice messages from clients.

Responsibilities

•  Properly authenticate the identity of a caller as the bank’s client in accordance with written department procedures before providing any information.
• Respond to inbound calls promptly and courteously, providing accurate and complete information to resolve the client’s questions.
• Provide transaction information to aid clients in remembering the transaction or determining that the transaction may need to be disputed.
• Provide dispute forms to clients via click to send and documented departmental procedures.
• Respond to Call volume (daily, weekly, and monthly) as determined by ATM & Debit Card Department Manager.
• Responsible for continual development of knowledge regarding the bank’s and card processor’s systems including, but not limited to, Navigator, Intranet, Payments One, Data Navigator, Secure Lock Case Manager.
• Protect all client and bank information confidentially and follow all company policies.
• Understand, communicate, and instill the Company’s mission, vision, and values (Pillars of Success).
• Complete monthly training in a timely manner to ensure knowledge of bank regulatory requirements, policies, and procedures.
• Working at the worksite during regular business hours and/or assigned hours.
• Other specified duties as assigned. 

Compensation & Benefits

The Dispute Center Spec I position pays a minimum of $18.00 per hour.

Full‐time associates are eligible for our benefits package:

• Medical
• Dental
• Vision
• 401(k) plan
• Company paid life insurance
• Short and Long-term disability insurance
• Company paid vacation, paid leave and holidays 

This position will remain open until a qualified applicant is hired.