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Job Description
Job Summary
This position reports to the Base Manager but will also report to the Director of Operations with regards to Operational Control, Flight Following and the Emergency Response Plan. The Base Supervisor is accountable for managing all operational and customer relations staff in the Guest Relations Department at their assigned base. Check regularly for potential reservation errors that can influence customer experience and company profitability. Work closely with reservations to ensure regular tours, charters and groups are scheduled correctly. Communicate with reservations to ensure opportunities for effective seat utilization and customer experience are maximized. Provide a positive work example to co-workers whilst engaging in general job duties. This...