Analyst II, Transition to Run

You are a highly organized and detail-oriented IT professional with a passion for delivering smooth and high-quality service transitions. You excel at working across teams, managing complexity, and ensuring that new services are introduced into production environments with minimal disruption. You are proactive, adaptable, and comfortable working in fast-paced, deadline-driven environments. You bring strong communication and stakeholder management skills and enjoy collaborating with both technical and business teams. You are confident in handling challenges, resolving issues, and driving continuous improvement. In This Role, You Will: Service Transition & Delivery Lead end-to-end transition of IT services into operations. Develop and execute comprehensive transition plans. Ensure services are fully tested, validated, and documented prior to deployment. Coordinate with technical teams to resolve transition issues and optimize performance. Bachelor's degree in Information Technology, Computer Science, or related field ITIL Foundation certification (required) Advanced ITIL certifications (e.g., Practitioner, Intermediate) - preferred Minimum 5+ years of experience in IT service management, service transition, or a related field Proven experience managing end-to-end service transitions Experience working with IT infrastructure, applications, and operations teams Demonstrated success in cross-functional collaboration and stakeholder management Experience with ITSM tools, CMDB, and service reporting Exposure to cloud environments and modern IT ecosystems is an asset Strong collaboration and teamwork mindset, with the ability to work effectively across cross-functional teams Adaptability and change management capabilities in dynamic, fast-paced environments Business acumen with strong cost-awareness and focus on value delivery Commitment to continuous improvement and lean thinking principles Strong knowledge of IT Service Management (ITSM) and ITIL frameworks Proven ability to manage complex transitions and coordinate cross-functional teams Excellent project management and organizational skills Strong risk identification, assessment, and mitigation capabilities Effective stakeholder communication, engagement, and influencing skills Strong analytical thinking and problem-solving abilities Familiarity with Agile methodologies and iterative delivery approaches Ability to work under pressure and manage competing priorities effectively Strong documentation, governance, and process standardization skills Multilingual capabilities (Portuguese and/or French) considered an asset Process & Continuous Improvement Apply ITIL practices across service design, transition, and operations. Support continuous improvement initiatives and post-transition reviews. Provide training and support for operational teams. Ensure readiness for service ownership post-transition.