Project Coordinator
Job Description
OVERVIEW
The position of Project Coordinator is a key player at TransPerfect Translations. Project Coordinators execute all projects from start to finish and serve as a single point of contact/accountability for their successful completion. This is a unique opportunity in a financially stable and rapidly growing international communications services company.
DESCRIPTION:
Confirm clarity of instructions prior to initiating project workflow, liaising with Account Executives/Client Services to modify/correct project instructions/parameters as needed
Coordinate with Account Executives/Client Services to educate/advise clients regarding the best way to accomplish their goals for individual projects
Negotiate rates and deadlines with contract linguists in order to maximize profitability and project completion speed
Use computer assisted translation tools whenever possible to maximize consistency and profitability
Use appropriate reference materials/glossaries as needed to maximize consistency and quality
Communicate any issues/problems/delays/additional information to Account Executives/Client Services on an immediate basis and work to troubleshoot any issues that arise
Effectively liaise with other departments that are essential parts of the project workflow (for instance, Quality Managers, Desktop Publishing, etc.) Perform a Final Eye quality check and issue a quality score for the Quality Manager prior to sending a job out
Return completed projects to Account Executives/Client Services/delivery platform on time or early
Bill projects completely and accurately within 24 hours of project completion, complying with all appropriate regulations and processes
Establish and maintain working relationships with contract linguists located around the world
Consistently give both positive and negative feedback
File compliance reports as needed for substandard work performed and work with Quality Assurance to impose appropriate financial sanctions in those cases
Investigate/resolve client complaints, problem solve and work with Quality Assurance/Management to ensure that appropriate systemic changes are implemented to ensure that any problems that occurred cannot be repeated
Work to understand and be knowledgeable about the dedicated clients as well as vertical, including current events, business trends and industry leaders
Make recommendations to the manager on ways to improve any processes, etc. as part of TransPerfect’s commitment to continual improvement
Provide assistance to others when able and as needed
Complete all other tasks that are deemed appropriate for the role and assigned by the manager/supervisor