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Application Support Specialist
India-HyderabadPosted 3 months ago
Full-timehybrid
No longer available
Job Description
Application Support Specialist
Department: 61-416 - Technology - Hyderabad
Employment Type: Permanent - Full Time
Location: India - Hyderabad
Reporting To: Suresh Veluri
Description
Why Join DAZN?
Joining DAZN in Hyderabad means being part of a cutting-edge sports streaming company in a vibrant tech hub. You’ll work alongside passionate, talented professionals on innovative projects that reach millions of fans worldwide. Hyderabad offers a dynamic work environment with a great balance of career growth and lifestyle. If you’re excited about shaping the future of live and on-demand sports entertainment, DAZN Hyderabad is the perfect place to make your mark and grow your career.
Joining DAZN in Hyderabad means being part of a cutting-edge sports streaming company in a vibrant tech hub. You’ll work alongside passionate, talented professionals on innovative projects that reach millions of fans worldwide. Hyderabad offers a dynamic work environment with a great balance of career growth and lifestyle. If you’re excited about shaping the future of live and on-demand sports entertainment, DAZN Hyderabad is the perfect place to make your mark and grow your career.
Key Responsibilities
Production Support and Incident Management
- Provide support for web and mobile applications built on AEM platforms.
- Investigate and resolve production issues across web, app, and backend
systems. - Perform root cause analysis and implement preventive measures.
- Monitor system health and ensure high availability.
Infrastructure and Platform Understanding:
- Understand AEM architecture, web and mobile application flows.
- Work with HTTP protocols, web servers, and application servers.
- Support AWS infrastructure including environment configurations.
- Troubleshoot CDN-related issues including Akamai caching and routing.
- Work with VTMs/load balancers for traffic management.
Monitoring, Debugging and Security:
- Analyse logs using Splunk, Coralogix, or similar log aggregation tools.
- Support CI/CD deployments and troubleshooting using Jenkins.
- Perform log analysis and proactive monitoring.
- Support patching, upgrades, and security compliance activities.
- Ensure adherence to security best practices (SSL, headers, vulnerabilities).
- Collaborate with DevOps teams on deployments and environment issues.
Skills, Knowledge & Expertise
Education
- Bachelor’s degree in Computer Science, Engineering, or related field.
Experience
- 4+ years of experience in application support or platform engineering.
- Experience supporting enterprise-scale web and mobile platforms.
Technical Skills
- Strong understanding of AEM, web and mobile application architecture.
- Knowledge of HTTP, web servers, and app servers.
- Experience with AWS infrastructure and configurations.
- Understanding of Akamai/CDNs and caching strategies.
- Experience with VTMs or load balancers.
- Familiarity with DevOps practices and CI/CD pipelines.
- Hands-on experience with Splunk and log analysis.
- Strong experience with monitoring and observability tools such as New Relic,
- Coralogix, Splunk or similar platforms.
- Strong debugging and troubleshooting skills.