Job Description
Job Description
Your Responsibilities
The Guest Services Assistant shall maintain the highest level of safety, security and service standards for ground operations.
Your Duties
Documentation check: passport checking (International) and I.D. matching (Domestic), reservation checking from the system and issuing boarding pass.
Tagging luggage and carry on inspection, referred to Teams & Conditions.
Boarding guest to the aircraft.
Deplaning guest form the aircraft.
Providing assistance to guest if any special need: wheelchair, NTL, etc.
Handle documents: GD, crew sign, collecting departure and arrival immigration card.
Asking 7 mandatory security questions to all passenger that check-in their luggage.
Comply with Airline Standard, Safety performance, the applicable law and procedure in all locations where operation are conducted.
Your Traits
Pleasant, friendly, mature, humble, honest, meticulous; self-starter; able to perform under pressure in a challenging environment
Proficient in oral and written English and Bahasa Malaysia, or local language where staff is located
Possess good interpersonal and communication skills
Able to work on shift.