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IT Support Assistant
Cape Town, South AfricaPosted 1 weeks ago
Full-timehybrid
Job Description
Job Description
- Record and classify received Incidents and service requests
- Log all Incident/Service Request details, allocating categorization and prioritization codes
- Keep users informed about their Incidents’ status at agreed intervals
- Associate Incidents with other records (i.e. Incidents, Changes, Problems, Knowledge Articles, Known Errors, etc.)
- Investigate and diagnose of all Incidents and Service Requests
- Verify resolution with users and resolve Incidents in ITSM tool
- Determines if an incident needs to be escalated according to priority and severity of the issue.
- Supports Fugro employees with knowledge sharing and guidance where required and applicable.
Disclaimer for recruitment agencies:
Fugro does not accept any unsolicited applications from recruitment agencies. Acquisition to Fugro Recruitment or any Fugro employee is not appreciated.