Job Description
Jugabet is a brand and gaming platform accessible to players in Latin America. With a strong regional focus and localized strategies, Jugabet is quickly becoming a key player in the market.
Perfect for those who aim to:
-
Provide premium, high-level support to VIP clients via chat, email, phone (when needed);
-
Ensure 24/7 coverage, specifically handling night shift operations;
-
Respond to customer inquiries promptly and professionally;
-
Resolve complex issues efficiently while maintaining VIP service standards;
- Escalate technical or high-priority cases to relevant departments when necessary;
-
Monitor customer accounts and proactively identify potential issues;
-
Meet KPIs related to response time, resolution time, and customer satisfaction;
- Adapt to rotating schedules, including weekends and holidays;
-
Ensure smooth shift handovers between day and night teams.
Experience you’ll need to bring:
- Previous experience in the iGaming industry or familiarity with it;
-
Upper-Intermediate level of English (written and spoken);
-
Fluent Spanish speaker;
-
3+ years of experience in customer support;
-
Experience handling live chat and email interactions will be considered an advantage.
It's a perfect match if you have those personal features:
-
Excellent organizational skills and ability to prioritize in order to meet deadlines;
-
Excellent teamwork skills with strong communication skills;
-
Ability to work in a fast-paced environment and under pressure;
-
Problem-solving skills.
We offer competitive benefits to support your professional and personal growth, including:
-
Health & Wellness Focus;
-
Global Medical Coverage;
-
Growth Opportunities;
-
Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);
-
Performance-Driven Rewards;
-
Dynamic Work Environment.
Apply, and let your growth journey begin.