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Job Description
Description
Location: Washington, D.C.
Clearance Requirement: U.S. Citizenship with eligibility for High Public Trust
ActioNet is seeking a Tier 2 - Junior IT Specialist to provide dependable on-site and remote technical support for users in Washington, DC. The ideal candidate will have an associate degree, 1–2 years of IT or help desk experience, and a strong customer service mindset. This role supports the installation, configuration, and troubleshooting of hardware, software, and network-related issues while maintaining clear documentation and following established IT procedures.
Salary: 40-46K
Responsibilities:
- Provide on-site and remote desk side support for end users in an enterprise environment.
- Install, configure, and troubleshoot computer hardware, software, and peripheral devices.
- Assist with system imaging, deployment, and configuration using tools such as SCCM and Intune.
- Support user account setup, password resets, and access management in Active Directory and Microsoft 365.
- Troubleshoot issues related to network connectivity, AVD (Azure Virtual Desktop) sessions, BitLocker encryption, and KVM switch connections.
- Assist with Intune Mobile Device Management (MDM) enrollment and compliance.
- Document work performed in the IT ticketing system and escalate complex issues when necessary.
- Provide user support for Microsoft Office Suite and standard business applications.
- Help maintain IT asset inventory and ensure accurate tracking of equipment.
- Support printer installation and configuration.
- Perform system updates and patching under supervision.
- Communicate clearly with end users to resolve issues efficiently and professionally.
- Follow IT security and operational procedures at all times.
- Participate in team meetings and contribute to process improvements.
Qualifications:
- Associate degree in Information Technology, Computer Science, or a related discipline.
- 1–2 years of experience providing IT or help desk support in an enterprise environment.
- Basic understanding of Windows OS, Active Directory, Microsoft 365, Intune, and networking fundamentals.
- Preferred certifications: CompTIA A+, IT Fundamentals+, or equivalent.
ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security, and IT Managed Services. With 25+ years of stellar past performance, ActioNet is the premier Trusted Innogrator!
Core Capabilities:
- Advanced and Managed IT Services
- Agile Software Development
- DevSecOps
- Cybersecurity
- Health IT
- C4ISR & SIGINT
- Data Center Engineering & Operations
- Engineering & Installation
Why ActioNet?
At ActioNet, our Passion for Quality is at the heart of everything we do:
- Commitment to Employees: We are committed to making ActioNet a great place to work and continue to invest in our ActioNeters.
- Commitment to Customers: We are committed to our customers by driving and sustaining Service Delivery Excellence.
- Commitment to Community: We are committed to giving back to our community, helping others, and making the world a better place for our next generation.
ActioNet is proud to be named a Top Workplace for the eleventh year in a row (2014 - 2024). We have a 98% customer retention rate. We are passionate about the inspirational missions of our customers, and we entrust our employees and teams to deliver exceptional performance to enable the safety, security, health, and well-being of our nation.
What's in It For You?
As an ActioNeter, you get to be part of an exceptional team and a corporate culture that nurtures mutual success for our customers, employees, and communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy, and a desire to develop your skills, experience, and career. Are you ready to make a difference?
ActioNet is an equal-opportunity employer and values diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Full-Time Employees are eligible to participate in our ActioNet’s Benefits Program:
- Medical Insurance
- Vision Insurance
- Dental Insurance
- Life and AD&D Insurance
- 401(k) Savings Plan
- Education and Professional Training