Order Management Specialist

Job Details:

Client: Healthcare

Location: Milwaukee, WI

Job Title: Order Management Specialist 

Duration: 6 Months (Could go beyond)

Summary/Purpose:

Essential Responsibilities:

• Plan and pro-actively manage the entire process of fulfilling a customer contract from Order Entry to Collection to ensure that customer requirements are met.

• Establish and maintain communication with the appropriate individuals throughout the process (OTR Regional Mgr, Install Specialist, OTR Logistics, Installation coordinator, application coordinator, Finance, 6 Sigma.).

• Order Entry and backlog quality. Implement changes as required for each project followed.

• Optimize Sales transfers.

• Fulfillment grounded on SCOT optimization.

• Ensure orders validation, compliance and approvals before Order Entry.

• Own and update timely key dates using local operating mechanisms and reports.

• Set up contract review with Finance/OTR Regional Manager.

• Daily follow up of customer credit documentation and inventory.

• Follow shipment, installation, application via reports.

• Follow up on collections issues due to OTR.

• Provide root cause on defect analysis.

Qualifications/Requirements

• Bachelor’ s degree OR Associates degree and 5 years related experience OR high school diploma & 15 years related experience.

Desired Characteristics:

• Strong verbal and written communication skills

• Ability to work in a fast-paced environment

• Need to be able to prioritize Proactively follow up on open issues

• Basic accounting skills

• Current or previous experience in a project management, customer relations or order management role

• Previous experience supporting Sales or Service teams

• Proven ability to build relationships with remote colleagues

• Demonstrated aptitude and success in fostering solid, value-based relationships with internal and external customers

• Ability to work extended hours & weekends during peak times of the year

If interested please contact:

Ujjwal Mane

973-805-7557

 ujjwal.mane(@)collabera.com