Collection Specialist

Collabera: Collections in Greensboro, NC 

Industry Banking and Finance

Location 4161 Piedmont Pkwy Greensboro, NC USA 27410

Job Title Collections

Duration 11 – 12 Months (Possibility of extension)

Work Schedule: 12 – 9 pm M-Th 8 – 5 Fri Every other Sat 8-12 with Flex day during week

Job Description:

The Home Retention Specialist, Collector I position works in the loan servicing line of business assisting customers experiencing financial difficulties with their delinquent home loans. The primary responsibilities for this position include resolving late stage delinquencies on home loans through both inbound and outbound collections calls. Collectors work with customers to help them understand their mortgage terms, review delinquency patterns and negotiate payment arrangements. In addition, associates in this role will work to bring customer accounts to current status by offering different options including repayment or workout plans.

This is a position in a high volume call center environment. Collectors average 80+ inbound and/or outbound calls per day using an auto dialer telephone system. Collectors also work within a structured team setting. Associates are expected to work their scheduled shifts and adhere to our attendance guidelines in order to ensure that we can provide excellent service to our customers. Monthly incentive opportunities are available based on performance towards set monthly goals. Collectors are also responsible for discussing personal financial information, negotiating payment terms and will be required to navigate through multiple computer applications to provide the best solution for our customers.

Training: M-F 8-5 Classroom training for 3 weeks. OJT will be regular shift hours

Must have Customer Service assessment 

REQUIRED MUST HAVE SKILLS: 

Excellent oral and written communication skills 

• Strong negotiation skills 

• Excellent organizational skills 

• Ability to multi-task 

• Must be able to work in teams 

• Self-motivated and results-oriented 

Desired Skills: 

• Previous Collection experience 

• College degree desired, but not required 

• Desire to resolve customer issues a must 

• Home loans experience preferred

To get further details or to apply for this position please contact:

Elvin Gohil

973-598-3979

elvin.gohil(at)collabera.com